IT Operations Coordinator

FairJourney Bio; Porto; Presencial; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Integration in a highly motivated team

Working in an international business

Employee benefits package

Resumo da oferta

FairJourney Biologics, based in Porto, Portugal, is seeking an IT Operations Coordinator to support coordination, monitoring and continuous improvement of IT operations across the organization. The role connects infrastructure, software development, service desk and external providers to ensure stable, secure and efficient IT services globally.

The successful candidate will contribute to governance, performance monitoring, service improvement and compliance activities while helping mature the

Qualificações

• Bachelor’s degree in IT or a related field.
• 2–3 years in IT operations, IT service management, or IT coordination.
• Experience in operational reporting, service monitoring and performance analysis.
• Initial exposure to IT security, governance, compliance or risk management.
• Understanding of ITIL and IT operations best practices.
• Strong organizational and stakeholder management skills.
• Fluent English and ability to work with global teams.

Responsabilidades

• Coordinate day-to-day IT operations activities across FairJourney Biologics.
• Align IT operational activities with priorities, projects and business needs.
• Serve as a coordination point between infrastructure, development, service desk and external providers.
• Support consistent IT processes, procedures and best practices.
• Monitor performance indicators, service levels and KPIs.
• Prepare operational reports and dashboards for IT leadership.
• Contribute to continuous service improvement and operational excellence.
• Assist with IT security policies, controls and procedures.
• Support GDPR, ISO and NIS2 compliance initiatives.
• Coordinate with stakeholders on operational, security and compliance matters.
• Support service transition from development to operations.
• Maintain operational documentation and standards.
• Participate in cross-functional IT projects as needed.

Conhecimentos

IT operations

IT governance & compliance

Performance monitoring

Service management (ITIL)

Stakeholder management

Cross-functional collaboration

Analytical thinking

English communication

Independent working

Formação académica

Bachelor’s degree in Information Technology / related field

Ferramentas

ITIL

Operational dashboards / reporting tools

Descrição da oferta de emprego

FairJourney Biologics is a globally recognized Contract Research Organization (CRO) specializing in antibody discovery, engineering, characterization, and production. We proudly serve leading pharmaceutical companies and top-tier biotech firms across the U.S., Europe, and Japan. Our cutting-edge facilities are based in Porto, Portugal, where innovation and scientific excellence drive every project. For more information, please visit FairJourney Biologics (fjbio.com).

The Role

The IT Operations Coordinator is responsible for supporting the coordination, monitoring and continuous improvement of IT operations across FairJourney Biologics. This role acts as a key coordination point between infrastructure, software development, service desk teams and external service providers, helping ensure the delivery of stable, secure and efficient IT services.

The successful candidate will support operational governance, performance monitoring, service improvement initiatives and compliance activities while contributing to the ongoing development and maturity of FairJourney Biologics' global IT operations across Portugal, the United Kingdom and the United States.

Key Responsibilities

• Support the day-to-day coordination of IT operations activities across FairJourney Biologics.
• Assist in aligning operational activities with IT priorities, projects and business requirements.
• Act as a coordination point between infrastructure, development, service desk teams and external providers.
• Support the consistent application of IT operational processes, procedures and best practices
• Monitor operational performance indicators, service levels and key performance metrics.
• Prepare operational reports, dashboards and management information for IT leadership.
• Support continuous service improvement initiatives and operational excellence activities.
• Assist with the implementation and monitoring of IT security policies, controls and operational procedures.
• Support IT compliance, audit and risk management activities, including GDPR, ISO and NIS2 related initiatives.
• Coordinate with internal and external stakeholders on operational, security and compliance matters.
• Support service transition activities from development into operational environments.
• Assist in the preparation and maintenance of operational documentation, procedures and standards.
• Contribute to process optimization, standardization and operational maturity initiatives.
• Support incident follow-up, problem resolution activities and service improvement actions.
• Participate in cross-functional IT projects and operational initiatives as required.

Travel Requirements

• This role may require occasional travel between company locations, vendors, implementation partners, and industry events, depending on business needs.

Your Profile

• Bachelor’s degree in Information Technology, Information Systems, Computer Science or a related field.
• Approximately 2-3 years of experience in IT operations, IT service management, IT coordination or related areas.
• Understanding of enterprise IT infrastructure, systems, applications and operational environments.
• Experience supporting operational reporting, service monitoring and performance analysis.
• Initial exposure to IT security, governance, compliance or risk management activities.
• Knowledge of IT Service Management concepts and frameworks, such as ITIL.
• Strong organizational, coordination and stakeholder management skills.
• Ability to work across multiple teams and manage competing priorities.
• Strong analytical, problem-solving and continuous improvement mindset.
• Excellent communication and interpersonal skills.
• Ability to work independently while collaborating effectively within global teams.
• Fluency in English.

Nice to Have

• Exposure to ISO standards, cybersecurity frameworks or regulatory compliance requirements.
• Experience with Agile, DevOps or project coordination methodologies.
• Experience with operational dashboards, analytics or reporting tools.
• Previous experience working in international or multi-site environments.

We Offer

• Integration in a highly motivated team
• Working in an international environment
• Employee benefits package

If you're ready to take the next step in your career path, we’d love to hear from you.