E00Fp: Operations Support Agent (Id)

Fedex; Portugal; In loco; EUR 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remuneração atrativa

Treinamento no local

Recursos de aprendizagem

Programa de assistência educacional

Assistência familiar

Desconto em envios

Descrizione del lavoro

A FedEx Portugal procura um/uma Operações de Suporte para fazer a ponte entre clientes e expedições, assegurando recolhas e entregas pontuais. O papel envolve comunicação eficaz, registos no sistema e colaboração entre equipas para manter operações estáveis.

O leitor deverá ter boa comunicação, capacidade de trabalhar em ambiente acelerado e atenção aos detalhes. O posto tem horário semanal de 40 h e oferece apoio ao desenvolvimento profissional.

Competenze

• Boas habilidades de comunicação verbal e escrita.
• Capacidade de trabalhar com prazos curtos e sob pressão.
• Organização e atenção aos detalhes no dia a dia de operações.

Mansioni

• Garantir que encomendas urgentes cheguem ao destino correto, a tempo.
• Atender chamadas de clientes sobre recolhas e entregas.
• Verificar envios com falha e reagendar entregas para o dia seguinte.
• Inserir dados no sistema de tracking interno.
• Comunicar-se de forma clara com a equipa e gestão.
• Cumprir processos, procedimentos e requisitos legais da FedEx.

Conoscenze

Boa comunicação

Trabalho sob pressão

Gestão de tempo

Descrizione del lavoro

E00FP: Operations Support Agent (ID)

Empresa : FedEx Tipo de Emprego : Periodo Integral Portugal

Descrição do Emprego - E00FP: Operations Support Agent (ID)

PTJ Fedex Express Portugal, Unip., Lda

Address: RUA C EDIFICIO 77

Scheduled Weekly Hours: 40

Worker Type: Regular

Posting Start Date: 21-Oct-2026

Posting Close Date: 22-Oct-2026

Job Family: FXE-EU: Operations Support Agent (ID)

We have an exciting opportunity for you to join our team of Operation Support Agents.

What you will be doing:

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

What do you bring with you:

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.