Integration Engineer (French Speaker)

Jobgether; Portugal; Remote; EUR 63,000 - 81,000; Full time

Benefits offered by this job

Remote-friendly work model

Unlimited vacation

Home office stipend

Apple laptop provided

Annual training budget

Parental leave

Team offsites

Inclusive workplace

Job summary

Jobgether is seeking an Integration Engineer (French Speaker) for a remote-first role based in Portugal. You will guide customers through API integrations, catalog configurations, and search optimization, collaborating with Customer Success teams to ensure smooth onboarding.

You will troubleshoot integration challenges, explain technical concepts to diverse stakeholders, and help document best practices to improve the overall customer experience.

Qualifications

• Proven experience in customer or technical support roles.
• Knowledge of REST-based web services and APIs.
• Excellent communication and interpersonal skills.
• Strong attention to detail and proactive troubleshooting.
• Ability to work with customers and cross-functional teams.
• Preferred: JSON/CSV familiarity and open-source libraries.

Responsibilities

• Onboard customers by understanding technical requirements and guiding through integration.
• Advise on REST APIs, web services, and best practices.
• Troubleshoot integration issues with customers and Success teams.
• Assist with product catalog configuration and search setup.
• Serve as liaison between customers and internal technical resources.
• Explain technical concepts to both technical and non-technical stakeholders.
• Document customer interactions and recurring issues for knowledge sharing.
• Contribute to integration docs, onboarding materials, and troubleshooting guides.
• Identify recurring challenges and suggest process improvements.
• Help customers achieve reliable integrations to improve search and discovery.

Skills

Customer support experience

REST APIs knowledge

Excellent communication

Problem solving

Team collaboration

French language proficiency

Postman

Browser dev tools

JSON/CSV familiarity

Tools

Postman

Browser dev tools

JSON/CSV formats

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Integration Engineer (French Speaker) based in Portugal.

Join a remote-first technology team building AI-powered e-commerce search and product discovery solutions for leading global brands. As an Integration Engineer, you will help customers integrate their websites and mobile applications with an advanced search and discovery platform, improving online shopping experiences for millions of users worldwide. You will provide technical guidance throughout customer onboarding, explain API integration best practices, and troubleshoot implementation challenges in collaboration with Customer Success teams. You will also help customers configure product catalogs and optimize search functionality to deliver accurate, relevant results. This role combines technical problem-solving, customer communication, and continuous process improvement in a collaborative international environment. It is an excellent opportunity for a customer-focused technical professional who enjoys making complex integrations simpler and more effective.

Accountabilities

• Support customer onboarding by understanding technical requirements and guiding e-commerce businesses through the integration process.

• Provide technical guidance on REST APIs, web services, integration best practices, and the use of open-source libraries.

• Troubleshoot technical integration issues in collaboration with customers and Customer Success teams, helping identify root causes and implement effective solutions.

• Assist customers with product catalog configuration, including catalog data uploads, facet configuration, searchable attributes, sort orders, and search result retrieval.

• Serve as a key communication link between customers and internal technical resources, responding promptly to inquiries with clear, practical explanations.

• Explain technical concepts and implementation requirements in a way that is accessible to both technical and non-technical stakeholders.

• Document customer interactions, recurring technical issues, and their resolutions to improve support consistency and knowledge sharing.

• Contribute to the development and refinement of integration documentation, onboarding materials, and troubleshooting guidance.

• Identify recurring challenges and recommend improvements to integration processes and the overall customer experience.

• Support customers in achieving reliable integrations that improve search relevance and product discovery across their e-commerce websites and mobile applications.

Requirements

• Proven experience in customer support or technical support roles.

• Knowledge of REST-based web services, APIs, and integration best practices.

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.

• Strong attention to detail and a commitment to providing high‑quality customer support.

• Excellent problem‑solving skills and a proactive approach to troubleshooting and issue resolution.

• Ability to work collaboratively with customers and cross‑functional teams while managing technical inquiries effectively.

• Preferred: Familiarity with structured data formats such as JSON and CSV, as well as basic search and indexing concepts.

• Preferred: Experience with debugging tools, including browser developer tools, API clients such as Postman, and application logs.

• Preferred: Familiarity with A/B testing, client‑side and server‑side contexts, network request routing, and HTTP.

• Preferred: Experience with open‑source libraries, JavaScript web application development, and common integration patterns.

• Strong interest in helping customers navigate technical challenges and improve their implementation outcomes.

Benefits

• Salary: Competitive base salary ranging from $70,000 to $90,000 USD, depending on knowledge, skills, experience, and interview results.

• Remote flexibility: Fully remote working arrangement, with flexibility to choose where you live.

• Vacation: Unlimited vacation policy, with employees strongly encouraged to take at least three weeks off annually.

• Home office support: Work‑from‑home stipend to help create a comfortable and productive workspace.

• Equipment: Apple laptop provided to new employees.

• Professional development: Annual training and development budget to support continuous learning and career growth.

• Family support: Maternity and paternity leave for eligible employees.

• Team connection: Regular team offsites that encourage collaboration, relationship‑building, and shared learning.

• Collaborative culture: Work alongside knowledgeable, supportive, and empathetic colleagues who encourage professional development and meaningful contributions.

• Inclusive workplace: Commitment to diversity, equity, and inclusion, with equal employment opportunities for candidates from all backgrounds.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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