Inside Sales Specialist

Jobtailor; Porto; Presencial; EUR 35 000 - 52 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a capable Sales/Account Manager to build and nurture long-term customer relationships. You will handle inquiries, prepare quotations, promote products, and develop compelling sales proposals aligned with customer needs.

You will review specifications with Engineering and R&D, manage orders end-to-end, and coordinate with multiple teams to ensure on-time delivery. A proactive, results-driven professional with 3+ years in sales or customer-facing roles will thrive here.

Qualificações

• A minimum of 3 years of experience in a Sales, Customer Service, Account Management, or similar commercial role.
• Experience in a sales- or customer-facing environment is required.
• Customer-focused and results-driven mindset needed.
• Strong communication, relationship-building, and negotiation skills required.
• Proactive, collaborative, and solution-oriented approach essential.

Responsabilidades

• Build, maintain, and strengthen long-term relationships with assigned customers.
• Manage customer inquiries, prepare quotations, and promote products and solutions aligned with customer needs.
• Develop and deliver sales proposals and commercial offers.
• Review customer specifications, applications, and contractual requirements with Engineering and R&D teams.
• Process requests for quotations, providing pricing, lead times, and product availability.
• Manage customer orders from receipt through confirmation, ensuring accuracy and timely communication.
• Handle customer returns and claims, coordinating corrective actions for satisfaction.
• Collaborate with Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management for on-time delivery.
• Contribute to cross-functional projects and continuous improvement.
• Develop product and market knowledge through training opportunities.
• Provide support and backup to the commercial team.

Conhecimentos

Customer Relationship Management

Sales Proposal Development

Negotiation Skills

Organizational Skills

Cross-Functional Collaboration

Strong Communication

Relationship-Building

Time Management

Proactive Attitude

Solution-Oriented Approach

Descrição da oferta de emprego

Responsibilities

• Build, maintain, and strengthen long-term relationships with assigned customers.
• Manage customer inquiries, prepare quotations, and promote products and solutions aligned with customer needs.
• Develop and deliver sales proposals and commercial offers.
• Review customer specifications, applications, and contractual requirements in collaboration with Engineering and R&D teams.
• Process requests for quotations, providing accurate pricing, lead times, and product availability.
• Manage customer orders from receipt through confirmation, ensuring accuracy and timely communication.
• Handle customer returns and claims, coordinating corrective actions to ensure high levels of customer satisfaction.
• Collaborate closely with Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management teams to ensure efficient order execution and on-time delivery.
• Contribute to cross-functional projects and continuous improvement initiatives that enhance customer service and business performance.
• Continuously develop product and market knowledge through internal and external training opportunities.
• Provide support and backup to the commercial team when needed.

Requirements

• A minimum of 3 years of experience in a Sales, Customer Service, Account Management, or similar commercial role.
• Previous experience working within a sales or customer-facing environment.
• A customer-focused and results-driven mindset.
• Strong communication, relationship-building, and negotiation skills.
• A proactive, collaborative, and solution-oriented approach.
• The ability to thrive in dynamic environments and effectively manage change and complexity.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks and work independently.
• A self-motivated, responsive, and assertive attitude with a strong sense of ownership.

Core Competencies

Demonstrates strong customer relationship management and sales proposal development skills, with a focus on delivering accurate pricing and ensuring customer satisfaction. Possesses a proactive and collaborative approach to problem-solving and cross-functional teamwork.

Highest-signal resume keywords

• Customer Relationship Management
• Sales Proposal Development
• Negotiation Skills
• Organizational Skills
• Cross-Functional Collaboration

Hard Skills

• Quotation Preparation
• Order Management
• Contractual Requirements Review
• Product Knowledge Development
• Market Knowledge Development

Soft Skills

• Strong Communication
• Relationship-Building
• Proactive Attitude
• Solution-Oriented Approach
• Time-Management Skills

Industry Keywords

• Customer Service
• Account Management
• Sales Environment
• Continuous Improvement Initiatives
• Dynamic Environments