Inside Sales Specialist

Olympus Corporation; Coimbra; On-site; EUR 60,000 - 85,000; Full time

Job summary

Olympus is seeking an Inside Sales professional in Portugal to proactively identify, acquire, and qualify new customers across telephone, digital, and virtual channels. You will drive on-demand service opportunities, recover devices from competitors, and support campaigns and product launches with analytical reporting to guide strategy.

The role requires strong commercial and technical skills, excellent communication, and fluent English plus native/local language proficiency, with a focus on

Qualifications

• Strong commercial and technical skills.
• Analytical mindset and ability to understand and work with data.
• Good understanding of which data points drive customer outcomes.
• High interest and engagement in improving customer experience.
• Strong understanding of service processes and regulatory requirements.
• Excellent communication skills.
• Professional English skills mandatory; other European languages a plus.
• Excellent local language mandatory, oral and written.

Responsibilities

• Identify, acquire, and qualify new customers via telephone, digital, and virtual sales activities.
• Generate new business by recovering devices from competitors or third parties.
• Follow up on marketing leads and support campaigns, launches, and growth initiatives.
• Build relationships with key decision-makers in healthcare organizations.
• Create and maintain reporting to understand on-demand business and analyze pricing, costs, and trends.

Skills

Strong commercial skills

Technical skills

Analytical mindset

Data-driven decision making

Professional English

Excellent local language

Job description

Your Responsibilities

• Proactively identify, acquire, and qualify new customers through telephone, digital, and virtual sales activities.
• Generate new business opportunities by recovering service devices currently awarded to competitors or third-party providers.
• Follow up on marketing-generated leads and support commercial campaigns, product launches, and strategic growth initiatives.
• Build and maintain relationships with key decision-makers within healthcare organizations.
• Create and maintain the reporting required to understand and manage the on-demand business, including analyses of pricing, costs, return frequency by equipment, model and age of equipment, and customer-specific trends. Following this report, Inside Sales Manager will be proactive in the proposed initiatives to their manager.

Sales Opportunity Management

• Present and promote service solutions through phone calls, video meetings, and digital customer interactions.
• Conduct customer needs assessments and align service offerings with customer requirements and operational challenges. Negotiate repair opportunities, mainly on demand repairs.
• Generate, track, and advance sales opportunities throughout the sales cycle, focusing in on demand repairs.
• Prepare and manage quotations in collaboration with Territory Managers and other stakeholders.
• Maintain accurate sales forecasts and opportunity records in CRM systems.

Account Growth & Customer Management

• Identify cross-selling, upselling, renewal, and expansion opportunities within existing customer accounts, mainly for on-demand business.
• Support Territory Managers in maximizing customer value, retention, and revenue growth.
• Monitor and follow up on customer repairs, identifying potential issues and proactively anticipating problems before they arise.
• Contribute to strategic account development plans for mixed and shared accounts.
• Ensure a high level of customer engagement and responsiveness throughout the sales process.
• Conduct customer satisfaction follow-ups and, together with their manager, evaluate and act upon any improvement suggestions received from customers.

Collaboration & Performance

• Work closely with Territory Managers, Service Teams, Marketing, Operations, and other cross-functional partners. May propose alternative solutions tailored to the specific needs of each customer, leveraging opportunities to combine services such as maintenance contracts and other service agreements.
• Support business initiatives aimed at increasing market penetration and service revenue, specifically for on-demand business.
• Achieve defined sales objectives and activity KPIs.
• Contribute to continuous improvement of sales processes and customer engagement practices.
• Assist in managing the technical obsolescence process (EoS), in collaboration with the product sales teams, following a strategy that has been jointly defined and agreed upon with them.

Primary Duties And Responsibilities

• Operational Excellence:
• Steer day-to-day operations to deliver on KPIs (response times, first-contact resolution, cost-to-serve, RUR, Avg prices, Price realization… ).
• Ensure accurate forecasting and customer satisfaction.
• Drive adoption of digital tools.
• Deep understanding of the market and customers needs.
• Customer Experience:
• Build strong customer relationships and ensure exceptional service delivery for on demand repairs business.
• Monitor and improve customer satisfaction metrics.
• Act as escalation point for critical customer issues.
• Process Harmonization:
• Implement EMEA-wide processes adapted to cluster and position needs.
• Ensure compliance with QARA requirements.
• Collaborate with Field Service, Uptime Management, Sales, Customer Support and other functions for seamless service.
• Performance Management:Track and report performance against strategic and operational KPIs.
• Identify improvement opportunities and implement corrective actions.

Your qualification

• Strong commercial and technical skills.
• Analytical mindset and ability to understand and work with different source of data.
• A good understanding of what key data points to look at to drive customer outcomes
• Have a high level of interest and engagement in improving the customer experience
• Strong understanding of service processes and regulatory requirements.
• Excellent communication skills.
• Professional English skills are mandatory (other European languages are a plus)
• Excellent local language is mandatory, oral and written.

Your competencies

• DECISION QUALITY - Making good and timely decisions that keep the business moving forward.
• DRIVES RESULTS - Consistently achieving results, even under tough circumstances.
• COLLABORATES - Building partnerships and working collaboratively with others to meet shared objectives.
• INSTILLS TRUST - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• SITUATIONAL ADAPTABILITY - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• BUSINESS INSIGHT - Applying knowledge of the business and the marketplace to advance the organization's goals.
• CUSTOMER FOCUS - Building strong customer relationships and delivering customer-centric solutions.
• COMMUNICATES EFFECTIVELY - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

About Olympus

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.