Infrastructure Specialist

Kyndryl Inc.; Portugal; Hybrid; EUR 40,000 - 64,000; Full time

Job summary

Kyndryl is seeking an Incident Response role in Portugal to monitor and quickly respond to operational events. You will be the first line of defense for incidents originating from monitoring platforms and service desks, aiming to minimize downtime and elevate service quality across environments.

The role emphasizes following Runbooks, automating recurring tasks, and continuously improving operational processes.

Qualifications

• Experience across IT domains (software, cloud, data analytics, networking).
• Enterprise IT application experience.
• Hands-on in DevOps, systems administration, or AWS cloud.
• Strong knowledge of Windows and Linux operating systems.

Responsibilities

• Proactive monitoring and alert handling across infrastructure and apps.
• Incident management and initial service recovery to minimize downtime.
• Execute documented procedures (runbooks) and pre-approved scripts.
• Route complex issues via structured escalation to specialists.
• Maintain and continuously update technical documentation and runbooks.
• Produce regular operational reports and track performance metrics.
• Participate in automation and process improvement initiatives.
• Support Windows, SQL Server, basic Linux/UNIX across multiple environments.

Skills

Monitoring

Incident management

Automation

Documentation

Windows

Education

Bachelor's degree in IT

Tools

Windows Server

SQL Server

Linux

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

The team will be responsible for the detection, initial analysis, mitigation, and resolution of operational incidents, acting as the first line of response for events originating from monitoring platforms, Command Center, Service Desk, and other observability systems.

The primary objective is to ensure a rapid response to incidents, minimize service downtime, and reduce the volume of escalations to the Windows Administration, DBA, Middleware, Networks, and Applications teams.

The service should prioritize the execution of standardized procedures (Runbooks), fast service recovery, automation of recurring tasks, and continuous improvement of operational processes.

What You Will Do

• Proactive Monitoring & Alert Handling: Monitor infrastructure and applications continuously while managing incoming alerts.
• Incident Management & Service Recovery: Perform incident response and initial service recovery to minimize downtime.
• Procedural & Script Execution: Carry out documented technical procedures (runbooks) and pre-approved scripts.
• Structured Escalation: Route complex issues through structured escalation paths to specialized teams.
• Documentation Maintenance: Maintain and continuously update technical documentation and operational runbooks.
• Operational Reporting: Produce regular operational reports and track performance metrics.
• Automation & Process Improvement: Participate in continuous improvement initiatives and task automation.
• Multi-Environment Coverage: Support Windows, SQL Server, basic Linux/UNIX, physical/virtual infrastructures, and all stage environments (Production, Pre-Production, Test, Dev).

Who You Are

Required skills and experience

• Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
• Enterprise IT application experience
• Hands-on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain
• In-depth knowledge of Windows and Linux Operating System

Preferred skills and experience

• Familiar with a variety of IT concepts, practices, and procedures
• Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models
• Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Analytical and problem-solving skills with high attention to detail

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.