Implementation Lead: Customer Onboarding & Success

Spring Health; Lisboa; Presencial; EUR 36 000 - 41 400; Tempo integral

Resumo da oferta

Spring Health is seeking a seasoned Implementation/Customer Success professional in Lisbon to lead end-to-end customer deployments. You will be the primary contact during implementation, align requirements, and drive go-live readiness across internal and external teams.

We value a 3+ year background in implementation or related fields, strong communication, multilingual fluency, and a proactive, detail-oriented mindset. Travel roughly 10% is expected as needed.

Qualificações

• Bachelor’s degree or higher.
• 3+ years of experience in implementation, customer success, account management, client services, and/or client operations.
• Experience creating cross-functional product requirements documents, standard operating procedures, or playbooks.
• Advanced experience with customer relationship management and project management tools, such as Salesforce and Rocketlane.
• Strong listening and communication skills, with a creative approach to solving root problems strategically.
• High integrity, organizational skill, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach.
• Ability to navigate internal and external teams and align stakeholders around complex customer needs.
• A deep passion for transforming mental healthcare and eliminating barriers to care.
• Multilingual, with professional fluency in English and at least one additional language relevant to the customers this role will support.
• Willingness and ability to travel as necessary, approximately 10%.

Responsabilidades

• Lead end-to-end project management for customer implementations.
• Serve as the primary customer contact during implementation and build strong relationships.
• Define and align customer requirements and expectations internally and externally, ensuring delivery by go-live.
• Own non-standard customer requirements by gathering needs, aligning resources, and turning one-off requests into repeatable processes.
• Manage project plans for internal and external stakeholders and provide timely updates.
• Identify and assess customer onboarding risks, proactively escalating them to internal leadership.
• Collaborate cross-functionally to design and implement scalable, automated improvements to the implementation process.
• Serve as a team and cross-functional subject-matter expert on the implementation process.
• Support Sales so prospects understand and feel confident about the implementation process.

Conhecimentos

Project management

Customer success

Cross-functional collaboration

CRM proficiency

Communication

Multilingual

Formação académica

Bachelor’s degree or higher

Ferramentas

Salesforce

Rocketlane

Descrição da oferta de emprego

Spring Health is seeking a seasoned Implementation/Customer Success professional in Lisbon to lead end-to-end customer deployments. You will be the primary contact during implementation, align requirements, and drive go-live readiness across internal and external teams.

We value a 3+ year background in implementation or related fields, strong communication, multilingual fluency, and a proactive, detail-oriented mindset. Travel roughly 10% is expected as needed.