Hybrid Retail Care Specialist (Fluent Spanish)

Dorel Juvenile; Vila do Conde; Híbrido; EUR 17 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

26 days annual leave

Hybrid work model (up to 3 days remote

Bus partnerships

Resumo da oferta

Dorel Juvenile seeks a Retail Care Representative to support our retail partners and ensure a superior customer experience. You will respond to inquiries via email, manage orders, and maintain strong relationships with store managers and sales staff.

Responsibilities include documenting interactions in CRM, supporting after-sales activities, and continuously improving service with cross-functional teams. The role offers hybrid work and training opportunities within a global juvenile products

Qualificações

• 2 years in customer service or administrative support.
• Fluent in Spanish (mandatory).
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Sales acumen and a results-oriented mindset.
• Excel knowledge with Pivot Tables, VLOOKUP, etc.

Responsabilidades

• Serve as main contact for retail partners and internal stakeholders via email.
• Build and maintain relationships with retail store managers and sales staff.
• Process retail orders accurately and manage shipment & stock planning.
• Identify opportunities to improve the retail customer experience and processes.
• Document retailer interactions, complaints, returns, credit notes and resolutions in CRM.
• Support after-sales processes with internal departments (logistics, price checks, returns).
• Stay informed about products, policies, and participate in ongoing training.

Conhecimentos

Customer service

Spanish

Communication

Problem solving

Sales orientation

Ferramentas

Excel

Pivot Tables

VLOOKUP

Descrição da oferta de emprego

Dorel Juvenile seeks a Retail Care Representative to support our retail partners and ensure a superior customer experience. You will respond to inquiries via email, manage orders, and maintain strong relationships with store managers and sales staff.

Responsibilities include documenting interactions in CRM, supporting after-sales activities, and continuously improving service with cross-functional teams. The role offers hybrid work and training opportunities within a global juvenile products