Junior CRM Analyst (M/F/D)

Maxi-Cosi; Vila do Conde; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading juvenile products company is seeking a Junior CRM Analyst in Portugal to assist in configuring and optimizing CRM platforms. This role involves supporting the development of workflows, troubleshooting technical issues, and maintaining data integrity. The ideal candidate will have a Bachelor's degree in IT or a related field, along with 1-2 years of experience in CRM. Strong analytical skills and the ability to work in a team environment are essential. Join us to grow and contribute to innovative solutions.

Qualifications

• 1-2 years of experience in CRM or related technical role.
• Basic knowledge of CRM platforms.
• Understanding of SDLC and Agile methodologies.

Responsibilities

• Assist in configuring CRM modules for Sales and Service processes.
• Support development of workflows, automation rules, and custom objects.
• Participate in testing, deployment, and documentation of CRM enhancements.

Skills

Analytical skills

Communication skills

Team collaboration

Problem-solving skills

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Power BI

CRM platforms

Job description

Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.

Your mission

Join our IT team as a Junior CRM Analyst to support the configuration, development, and optimization of Sales and Service CRM platforms. You will assist in implementing technical solutions that enhance system functionality and ensure smooth operations for end users.

Key responsibilities

• Assist in configuring CRM modules for Sales and Service processes.
• Support development of workflows, automation rules, and custom objects.
• Participate in testing, deployment, and documentation of CRM enhancements.
• Provide user support and troubleshoot technical issues.
• Maintain data integrity and security compliance within CRM environments.

Your profile

• Bachelor’s degree in IT, Computer Science, or related field.
• 1-2 years of experience in CRM or related technical role.
• Basic knowledge of CRM platforms.
• Understanding of SDLC and Agile methodologies.
• Experience with Power BI.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills.

Preferred Skills

• Exposure to workflow automation tools.
• Familiarity with SQL, data modeling, and system configuration.

Are you ready to grow with us?

The people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential for our future. We invite you to grow with us!

Do you want to be part of the growth of the next generation? Dorel needs your contribution! Send your resume in English.

Only the candidates with the pretended profile will be contacted in two weeks’ time