Hotel Manager

YOTEL; Porto; On-site; EUR 60,000 - 90,000; Full time

Job summary

YOTEL Porto seeks a Hotel Manager to lead all aspects of daily operations and ensure the brand promise is delivered with sustainable financial performance. You will oversee Rooms, F&B, Engineering and support functions, driving guest satisfaction and staff development.

In this role you will manage P&L, monitor KPIs, and partner with Finance, Revenue and Marketing to maximize topline performance while protecting the bottom line. A strong leadership presence is essential.

Qualifications

• Proven leadership experience in hotel operations and P&L ownership.
• Strong ability to drive guest satisfaction and staff development.
• Experience aligning operations with brand standards and owner expectations.

Responsibilities

• Provide overall leadership to hotel operations across Rooms, F&B, Engineering and support functions.
• Drive a guest-centric culture and ensure consistent brand delivery and service quality.
• Own the hotel’s business performance, budget, forecast and profitability targets.
• Build relationships with ownership, UHM, YOTEL and other stakeholders.

Skills

Leadership

Problem Solving

Communication

Adaptability

Planning & Organizing

Team Building

Customer Relationships

Business Acumen

Operational Excellence

Job description

The Hotel Manager is responsible for the overall leadership, performance and day-to-day management of YOTEL Porto, ensuring operational excellence, successful delivery of the brand promise and sustainable financial performance.

Leads the property leadership team, translating UHM business priorities and YOTEL brand standards into clear operational and commercial actions.

The role is accountable for driving revenue and profitability, operational efficiency, guest and employee satisfaction, talent development and strong relationships with ownership, UHM, YOTEL and other key stakeholders.

Responsabilites:

Operational Excellence

• Provide overall leadership to hotel operations, ensuring effective coordination across Rooms, Food & Beverage, Engineering and all support functions.
• Maintain a visible, hands-on leadership presence and ensure consistent execution of YOTEL brand standards, UHM policies and operational procedures.
• Continuously identify opportunities to improve productivity, efficiency, service delivery and asset protection.

Guest Experience & Brand Delivery

• Drive a guest-centric culture and ensure consistent delivery of the YOTEL brand experience at every touchpoint.
• Ensure guest feedback and complaints are handled effectively, using insights to identify service improvement opportunities.
• Monitor guest satisfaction, online reputation and quality metrics, implementing clear action plans whenever performance falls below expectations.
• Lead, coach and develop the hotel leadership team, creating a culture of accountability, collaboration and high performance.
• Drive employee engagement, talent development and succession planning while ensuring an efficient organizational structure.
• Work closely with Human Resources to maintain appropriate staffing levels, productivity and continuous development across the hotel.

Business & Financial Performance

• Own the hotel’s overall business performance and P&L, ensuring achievement of budget, forecast and profitability targets.
• Monitor revenue, GOP, flow-through, payroll, productivity and key operational KPIs, taking timely corrective action when required.
• Partner with Finance, Revenue, Sales and Marketing to maximize topline performance while protecting the bottom line.
• Actively contribute to the hotel’s commercial strategy together with Sales, Marketing and Revenue Management.
• Understand market dynamics, competitive positioning and demand generators, challenging and supporting commercial actions to maximize revenue and market share.
• Build relevant partnerships and identify new business opportunities that strengthen the hotel’s positioning and performance.

Stakeholder, Owner & Brand Relations

• Maintain strong and transparent relationships with ownership, UHM, YOTEL and other key stakeholders.
• Provide clear and timely communication on business performance, opportunities, risks and action plans, and represent the hotel appropriately with external partners and authorities.
• Ensure compliance with applicable legislation, health and safety requirements, company policies, brand standards and sustainability commitments.

Key Requirements:

Leadership

• Professional Demeanor – Demonstrates confidence, credibility and professionalism, earning respect and representing the company consistently with its values.
• Problem Solving and Decision Making – Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Communication – Communicates information and ideas clearly, convincingly and engagingly through a variety of methods, with strong presentation skills.
• Adaptability – Maintains a high level of performance under pressure and responds positively to change and workplace challenges.

Managing Execution

• Planning and Organizing – Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
• Driving for Results – Sets high performance standards, takes ownership of objectives, monitors progress and acts proactively to achieve or exceed agreed goals.
• Building and Contributing to Teams – Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships – Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships – Developing and sustaining relationships based on an understanding of customer needs and actions consistent with company values.
• Fostering Inclusion – Supporting employees with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management – Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Organizational Capability – Evaluating and adapting the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

• Applied Learning – Seeking and making the most of learning opportunities to improve performance of self and/or others.
• Technical Acumen – Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Business Acumen – Understanding and utilizing business information (e.g., employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Basic Competencies – Fundamental competencies required for accomplishing basic work activities (Computer Skills; Mathematical Reasoning; Oral, reading and writing competencies).