Hospitality Experience Coordinator

Sunkissed Getaways; Coimbra; Remote; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Fully remote environment

Comprehensive onboarding and training

Continuing education opportunities

Access to professional systems and资源

Ongoing learning and skill development

Collaborative team environment

Job summary

Sunkissed Getaways is seeking a personable Hospitality Experience Coordinator to assist clients from initial request to completion. The role focuses on researching services, coordinating arrangements, and delivering a smooth, responsive client experience in a fully remote setting.

The ideal candidate enjoys customer service, organization, and learning new digital platforms, with attention to detail and reliability. Prior hospitality or reservations experience is helpful but not required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset and reliability.
• High attention to detail and accuracy in tasks.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional and responsive when supporting clients.
• Hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.

Skills

Excellent communication

Customer service mindset

Attention to detail

Organization and time management

Researching information online

Learning new platforms

Reliability and professionalism

Hospitality experience helpful

Job description

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.

Key Responsibilities

• Gather information about client preferences and requests


• Research accommodations, activities, transportation, and other available services


• Assist with coordinating reservations and related arrangements


• Communicate important information and updates to clients


• Review confirmations and details for accuracy


• Assist with modifications and special requests


• Maintain organized client records and documentation


• Follow up on outstanding information and upcoming arrangements


• Coordinate with hospitality and service providers when needed


• Provide responsive and professional client support

Qualifications

• Excellent communication and interpersonal skills


• Strong customer-service mindset


• High attention to detail


• Good organization and time-management abilities


• Comfortable researching information online


• Ability to learn new digital platforms and systems


• Reliable, professional, and responsive


• Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

• Fully remote environment


• Comprehensive onboarding and training


• Continuing education opportunities


• Access to professional systems and resources


• Ongoing learning and skill development


• Collaborative team environment