Hebrew-Speaking Customer Delight Specialist in Lisbon

CloserHire; Lisboa; Presencial; EUR 15 000 - 18 000; Tempo integral

Descrição da oferta de emprego

Hebrew-speaking Customer Delight Specialists — Lisbon, Portugal. 1478.16 € with accomodation + SB 1K€ +. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Hebrew
• Salary: 1478.16 € with accomodation + SB 1K€ +
• Start: 21/9 or 19/10 or 26/10 or 9/11
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading international company to recruit Hebrew-speaking Customer Support Specialists for a digital advertising support project in Lisbon. In this role, you will provide B2B support to small and medium-sized advertisers, helping customers optimize their campaigns on social media platforms. You will resolve technical issues, guide clients on using advertising tools, and ensure a high-quality customer experience while supporting the growth of their business .

What you'll do

• Support advertisers across multiple channels, including chat, email, and phone
• Convert most email and chat cases into outbound calls to provide personalized, white-glove support
• Provide pre- and post-sales assistance for self-service products
• Assist clients with troubleshooting, reporting bugs, and using platform features effectively
• Identify trends and solve problems affecting multiple SMB clients
• Manage multiple tools simultaneously and perform multitasking efficiently
• Ensure timely resolution of inquiries and maintain high customer satisfaction

What we're looking for

• Native or fluent
• Hebrew (C1/C2) with good English skills
• Strong communication and problem-solving skills
• Customer-focused, empathetic, and professional
• Comfortable using multiple digital tools and platforms
• Ability to handle high-volume queries and multitask effectively
• Previous experience in customer support, technical support, or digital advertising support is a plus
• Team player with a proactive and adaptable attitude

Salary

1478.16 € with accomodation + SB 1K€ +

Benefits

• Full-time on-site position in Lisbon
• Rotational shifts, 40 hours/week, Monday to Sunday, 06:00 – 00:00 CEST, including weekends and Portuguese public holidays; compensatory days provided if working on holidays
• Paid training period of 15 working days, 8 hours/day, covering system usage, product knowledge, and customer handling
• Professional guidance and structured onboarding
• International and multicultural work environment
• Career development opportunities within the digital advertising and customer support sector
• Health insurance and meal allowance from day one
• Full support from CloserHire throughout the recruitment and onboarding process

Relocation support

• permanent accomodation provided - check project files in drive. Remote roles need to be residing at most 100kms from Lisbon or Porto office
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.