Hebrew Customer Specialist in Lisbon | Relocation Package

Cross Border Talents; Porto; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers, delivering professional support across inquiries, orders, accounts, products, and services. You will assist via phone, email, chat and other digital channels to ensure a smooth experience from initial contact to resolution.

You will record interactions in internal systems, collaborate with internal teams, and stay updated on company products, policies, and procedures to continuously improve

Qualificações

• Fluent in Hebrew (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset; eager to learn in Travel.

Responsabilidades

• Provide professional, personalized support across inquiries, orders, accounts, products and services.
• Handle inquiries via phone, email, chat, and other digital channels.
• Understand customer needs and provide accurate, clear information.
• Resolve questions, complaints, and concerns efficiently with a customer-focused approach.
• Assist customers in navigating processes, platforms, products, and services.
• Record interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly.
• Identify recurring concerns and provide feedback to improve processes.
• Stay up to date with products, services, policies and procedures.

Conhecimentos

Hebrew (C1/C2)

English (B2)

Analytical

Creative

Communication

Descrição da oferta de emprego

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in Hebrew (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment