GXP System and Process Manager

Ferring Holding SA; Portugal; Presencial; EUR 42 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Building Families at Ferring

Parental leave

Extended family support

Resumo da oferta

Ferring Pharmaceuticals is seeking a GxP Systems & Process Manager to support regulatory IT systems, including Veeva RIM, across global operations from the Portugal site.

You will provide system support, training, and process improvements while ensuring inspection readiness and collaboration across cross-functional teams in a global setting.

Qualificações

• Bachelor’s or Master’s degree in Life Sciences, IT, or a related field.
• 2–3 years of experience in Regulatory Affairs or regulatory operations.
• Experience with ticketing systems (e.g., ServiceNow) and handling user requests.
• Exposure to regulatory IT systems (e.g., Veeva Vault RIM) is an advantage.
• Familiarity with end-to-end regulatory processes (eCTD, IDMP) is a plus.

Responsabilidades

• Provide system support and user training in collaboration with colleagues.
• Resolve user-reported issues across system and process queries.
• Review and manage system access requests.
• Maintain and update system documentation and user guidance.
• Support system maintenance and development initiatives.
• Participate in testing and validation activities for changes.
• Work with cross-functional stakeholders to improve system usage.
• Ensure inspection readiness with the team.

Conhecimentos

Troubleshooting

Communication

Collaboration

Time management

Training support

English fluency

Formação académica

Bachelor’s or Master’s degree in Life Sciences/IT/related field

Ferramentas

ServiceNow

Veeva Vault RIM

Descrição da oferta de emprego

Job Description

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world. Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organisation and as professionals. Together we can influence the world around us to make life and work better. Ferring+You

We are looking for a GxP Systems & Process Manager to join our team and support business system operations of regulatory GxP IT systems in Ferring, in particular the Veeva RIM applications.

In this role, you will support the global user community by ensuring that regulatory systems run efficiently and that users are well supported in their daily work across document management, submission management, and information management processes.

Your day at Ferring

• Provide system support and deliver user training in collaboration with colleagues
• Resolve user-reported issues, including system-related and process-related queries
• Review and manage system access requests
• Maintain and update system documentation and user guidance
• Support system maintenance activities and ongoing development initiatives
• Participate in testing and validation activities for system changes and releases
• Work with cross-functional stakeholders to support continuous improvement of system usage
• Ensure inspection readiness in collaboration with your team

Behind our innovation…There’s you

We imagine that you are service-minded, detail-oriented, and motivated to work in a global and collaborative environment.

Qualifications and experience

• Bachelor’s or Master’s degree within Life Sciences, Information Technology, or a related field
• 2–3 years of experience in Regulatory Affairs, Regulatory Operations, or another regulated industry (preferred)
• Experience with ticketing systems (e.g., ServiceNow) and handling user requests
• Exposure to regulatory IT systems (e.g., Veeva Vault RIM or similar systems) is an advantage
• Familiarity with regulatory end-to-end processes and requirements (e.g., eCTD, IDMP) is a plus

Skills and competencies

• Strong troubleshooting and problem-solving skills
• Pro‑active and service-oriented mindset with a focus on user support
• Good communication and collaboration skills, with ability to work across teams and cultures
• Ability to manage multiple tasks and priorities while maintaining attention to detail
• Interest in facilitating training and supporting users
• Fluent in English
• Experience working in an international or cross-functional environment is an advantage

People come first at Ferring

Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love

Benefits

• Our inclusive support package – “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role.
• Parental leave for both birthing and non-birthing parents
• Extended support on family building journey

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Location: Ferring Service Center Portugal

Ferring Pharmaceuticals a privately owned, research-driven, specialty biopharmaceutical group committed to building families and helping people live better lives. We are leaders in reproductive medicine with a strong heritage in gastroenterology and urology, and are at the forefront of innovation in uro‑oncology gene therapy. Ferring was founded in 1950 and employs more than 7,000 people worldwide. The company is headquartered in Saint-Prex, Switzerland, and has operating subsidiaries in more than 50 countries which market its medicines in over 100 countries.

Learn more at www.ferring.com, or connect with us on LinkedIn, Instagram, YouTube, Facebook and X.