GXP System and Process Manager

Ferring Pharmaceuticals; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Parental leave

Building Families at Ferring

Inclusive global policy

Resumo da oferta

Ferring Pharmaceuticals is seeking a GxP Systems & Process Manager to support regulatory IT systems, focusing on Veeva RIM applications and document management. You will ensure efficient operation and user support across global teams and collaborate with Regulatory Affairs and IT.

Ideal candidates have 2–3 years in regulatory environments, familiarity with ServiceNow, and strong service orientation to enable inspection readiness and continuous improvement.

Qualificações

• Bachelor’s or Master’s degree in Life Sciences or IT field.
• 2–3 years in Regulatory Affairs or regulated industry preferred.
• Experience with ticketing systems like ServiceNow is a plus.
• Exposure to regulatory IT systems (e.g., Veeva Vault RIM) is advantageous.

Responsabilidades

• Provide system support and training for regulatory IT systems.
• Resolve user issues and manage access requests in a global context.
• Maintain system documentation and guide users on processes.
• Support testing, validation, and ongoing system development.
• Collaborate across Regulatory Affairs and IT to improve usage.
• Ensure inspection readiness with cross-functional teams.

Conhecimentos

GxP Systems

Regulatory IT

ServiceNow

Veeva Vault RIM

Regulatory processes

Formação académica

Bachelor's/Master's in Life Sciences or IT

Descrição da oferta de emprego

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women's health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women's health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organisation and as professionals. Together we can influence the world around us to make life and work better.

Ferring+You

We are looking for a GxP Systems & Process Manager to join our team and support business system operations of regulatory GxP IT systems in Ferring, in particular the Veeva RIM applications.

In this role, you will support the global user community by ensuring that regulatory systems run efficiently and that users are well supported in their daily work across document management, submission management, and information management processes.

You will join a collaborative and international environment, working closely with colleagues across Regulatory Affairs, IT, and other business functions.

Your day at Ferring

• Provide system support and deliver user training in collaboration with colleagues
• Resolve user-reported issues, including system-related and process-related queries
• Review and manage system access requests
• Maintain and update system documentation and user guidance
• Support system maintenance activities and ongoing development initiatives
• Participate in testing and validation activities for system changes and releases
• Work with cross-functional stakeholders to support continuous improvement of system usage
• Ensure inspection readiness in collaboration with your team

Behind our innovation…There’s you

We imagine that you are service-minded, detail-oriented, and motivated to work in a global and collaborative environment.

Qualifications and experience

• Bachelor’s or Master’s degree within Life Sciences, Information Technology, or a related field
• 2-3 years of experience in Regulatory Affairs, Regulatory Operations, or another regulated industry (preferred)
• Experience with ticketing systems (e.g., ServiceNow) and handling user requests
• Exposure to regulatory IT systems (e.g., Veeva Vault RIM or similar systems) is an advantage
• Familiarity with regulatory end-to-end processes and requirements (e.g., eCTD, IDMP) is a plus

Skills and competencies

• Strong troubleshooting and problem-solving skills
• Pro-active and service-oriented mindset with a focus on user support
• Good communication and collaboration skills, with ability to work across teams and cultures
• Ability to manage multiple tasks and priorities while maintaining attention to detail
• Interest in facilitating training and supporting users

Other

• Fluent in English
• Experience working in an international or cross-functional environment is an advantage

People come first at Ferring

• Get inspired from our commitment to advocate for everyone's right to build a family, no matter who you are, where you live or who you love
• Our inclusive support package – "Building Families at Ferring" provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role. Subject to a minimum period of employment at Ferring
• Parental leave for both birthing and non-birthing parents
• Extended support on family building journey

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it's Ferring + You.

Behind our purpose… There’s you

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Location: Ferring Service Center Portugal