GXP System and Process Manager

Ferring Holding SA; Lisboa; Presencial; EUR 42 000 - 62 000; Tempo integral

Resumo da oferta

Ferring Pharmaceuticals is seeking a GxP Systems & Process Manager to support regulatory IT systems, including Veeva RIM, across global functions.

You will provide user training, resolve issues, manage access, maintain documentation, and participate in validation activities to ensure inspection readiness. The role involves cross-functional collaboration in a fast-paced, international environment.

Qualificações

• Bachelor’s or Master’s degree in Life Sciences or IT is preferred.
• 2–3 years of experience in Regulatory Affairs or regulated industry is desirable.
• Experience with ticketing systems (e.g., ServiceNow) and user requests is advantageous.
• Familiarity with regulatory IT systems (e.g., Veeva Vault RIM) is a plus.

Responsabilidades

• Provide system support and user training for regulatory IT systems.
• Resolve user-reported issues, including system- and process-related queries.
• Review and manage system access requests.
• Maintain and update system documentation and user guidance.
• Support system maintenance and development initiatives.
• Participate in testing and validation activities for system changes.
• Collaborate across teams to improve system usage and readiness.

Conhecimentos

Troubleshooting

User support

Communication

Formação académica

Life Sciences degree

IT degree

Ferramentas

ServiceNow

Veeva Vault RIM

Descrição da oferta de emprego

## GXP System and Process ManagerSolliciterenlocations: Lisbon, Portugaltime type: Fulltimeposted on: Vandaag geplaatsttime left to apply: Einddatum: 27 augustus 2026 (Nog 29 dagen om te solliciteren)job requisition id: R0038025## **Job Description:**At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organisation and as professionals. Together we can influence the world around us to make life and work better.**Ferring+You**We are looking for a GxP Systems & Process Manager to join our team and support business system operations of regulatory GxP IT systems in Ferring, in particular the Veeva RIM applications.In this role, you will support the global user community by ensuring that regulatory systems run efficiently and that users are well supported in their daily work across document management, submission management, and information management processes.You will join a collaborative and international environment, working closely with colleagues across Regulatory Affairs, IT, and other business functions.**Your day at Ferring** * Provide system support and deliver user training in collaboration with colleagues* Resolve user-reported issues, including system-related and process-related queries* Review and manage system access requests* Maintain and update system documentation and user guidance* Support system maintenance activities and ongoing development initiatives* Participate in testing and validation activities for system changes and releases* Work with cross-functional stakeholders to support continuous improvement of system usage* Ensure inspection readiness in collaboration with your team**Behind our innovation...There’s you**We imagine that you are service-minded, detail-oriented, and motivated to work in a global and collaborative environment.**Qualifications and experience:*** Bachelor’s or Master’s degree within Life Sciences, Information Technology, or a related field* 2–3 years of experience in Regulatory Affairs, Regulatory Operations, or another regulated industry (preferred)* Experience with ticketing systems (e.g., ServiceNow) and handling user requests* Exposure to regulatory IT systems (e.g., Veeva Vault RIM or similar systems) is an advantage* Familiarity with regulatory end-to-end processes and requirements (e.g., eCTD, IDMP) is a plus**Skills and competencies:*** Strong troubleshooting and problem-solving skills* Pro-active and service-oriented mindset with a focus on user support* Good communication and collaboration skills, with ability to work across teams and cultures* Ability to manage multiple tasks and priorities while maintaining attention to detail* Interest in facilitating training and supporting users**Other:*** Fluent in English* Experience working in an international or cross-functional environment is an advantage.**People come first at Ferring*** Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love* Our inclusive support package – “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role. Subject to a minimum period of employment at Ferring* Parental leave for both birthing and non-birthing parents* Extended support on family building journeyMaking a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You.**Behind our purpose... There’s you**If our mission and your vision are aligned, please apply!We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.**Note to agencies: this search is being managed by Ferring’s Talent Acquisition team. Kindly do not send us spontaneous profiles.**