Guest Experience Specialist: Career Growth & Training

Wyndham Grand Carvoeiro Algarve; Lagoa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career growth

Continuous training

Dynamic and professional environment

Competitive conditions

Resumo da oferta

Wyndham Grand Carvoeiro Algarve, a luxury five‑star hotel overlooking Vale de Centeanes Beach in Carvoeiro, Lagoa, is seeking a Guest Relations Officer to join our team. We look for motivated professionals with a passion for hospitality and a commitment to exceptional customer service, eager to grow within an internationally recognised brand.

You will welcome guests, resolve inquiries and complaints, collect feedback and collaborate with all departments to ensure a flawless guest experience.

Qualificações

• Experience in customer-facing roles is advantageous.
• Strong communication and interpersonal skills.
• Attention to detail and ability to work in a team.

Responsabilidades

• Welcome and assist guests throughout their stay.
• Handle guest complaints, suggestions and special requests, ensuring prompt resolution.
• Monitor guest satisfaction and collect guest feedback.
• Promote a positive and memorable guest experience.
• Work closely with other hotel departments to ensure excellent guest service.

Conhecimentos

Customer service

Teamwork

Communication

Hospitality

Descrição da oferta de emprego

Wyndham Grand Carvoeiro Algarve, a luxury five‑star hotel overlooking Vale de Centeanes Beach in Carvoeiro, Lagoa, is seeking a Guest Relations Officer to join our team. We look for motivated professionals with a passion for hospitality and a commitment to exceptional customer service, eager to grow within an internationally recognised brand.

You will welcome guests, resolve inquiries and complaints, collect feedback and collaborate with all departments to ensure a flawless guest experience.