Luxury Guest Relations Specialist

Minor Hotels Europe & Americas; Faro; Presencial; EUR 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Memorable Dates

Sustainability programme

Team member rates

Corporate loyalty benefits

Resumo da oferta

Minor Hotels Europe & Americas invites applications for a Guest Relations specialist at Tivoli Marina Vilamoura Algarve Resort. You will ensure refined, luxury guest experiences from arrival through stay, maintaining service standards, handling feedback, and coordinating with departments to deliver personalized attention.

Fluency in English and local language, hospitality education preferred, and international experience valued.

Qualificações

• Education in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended.
• Prior experience in a guest-centric environment, preferably within the hospitality industry with knowledge of hotel procedures.
• International experience is highly valued.
• Fluent in the local language and proficient in English; additional language(s) is a plus.
• Exceptional communication skills (verbal and written) with a proactive approach to resolving issues.
• Demonstrated customer focus, consistently exceeding guest expectations.
• Adaptability in communication styles to provide personalized service tailored to guests' preferences, needs, lifestyles, and interaction preferences.
• Ability to influence cross-departmental collaboration toward shared quality goals.
• Excellent problem-solving and multitasking skills.
• Flexibility and availability to work varying shifts, including weekends, based on hotel occupancy and events.

Responsabilidades

• Extend a genuine and warm welcome to arriving guests providing a professional introduction to the hotel and assist with check-in procedures.
• Be consistently visible and available for guests, resolving inquiries and maintaining frequent contact during their stay and address guest issues and assist with additional services, such as transportation, reservations, and local recommendations.
• Assist the Guest Relations Manager in maintaining quality standards and ensure timely response to guest reviews, handle comments, suggestions, and complaints, and collaborate with department heads to execute action plans.
• Develop positive connections with guests, anticipating their needs to deliver personalized service and recognize and treat repeat guests and VIPs in accordance with the hotel's standards and VIP policy.
• Collect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experiences and communicate necessary changes to the hotel staff.
• Work closely with various hotel departments to coordinate guest services and ensure a seamless experience.
• Keep accurate and up-to-date guest profiles, including preferences and special requests.
• Identify opportunities for upselling hotel services and effectively communicate their value to guests.
• Possess thorough knowledge of destination services and key contacts ensuring that provided information aligns with quality standards and corporate identity.
• Assist and support the Guest Relations Manager in commercial activities, including event preparation, organizing site inspections, and communicating relevant information.

Descrição da oferta de emprego

Minor Hotels Europe & Americas invites applications for a Guest Relations specialist at Tivoli Marina Vilamoura Algarve Resort. You will ensure refined, luxury guest experiences from arrival through stay, maintaining service standards, handling feedback, and coordinating with departments to deliver personalized attention.

Fluency in English and local language, hospitality education preferred, and international experience valued.