Guest Experience Concierge - Almada

ConFlip; Almada; On-site; EUR 8,400 - 11,000; Full time

Job summary

ConFlip is seeking an entry-level Concierge in Almada to provide exceptional service to guests and residents. You will greet visitors, answer inquiries, help with check-in and check-out, and offer local recommendations to ensure a comfortable stay.

In this full-time role, you will work rotating shifts, including evenings, weekends, and holidays, and interact with people from around the world. A friendly, proactive attitude and strong English communication are essential.

Qualifications

• High school diploma or equivalent required.
• Excellent English communication; other languages a plus.
• Strong customer service skills and a friendly attitude.
• Ability to multitask and prioritize tasks effectively; basic computer skills.

Responsibilities

• Greet guests and residents in a friendly, professional manner.
• Answer calls, take messages, and handle inquiries.
• Provide local info and dining recommendations.
• Assist with check-in and check-out procedures.
• Address complaints promptly and maintain lobby area.
• Monitor security cameras and report hazards.
• Coordinate with departments to fulfill guest requests.

Skills

Customer service

Communication

Multitasking

Friendly attitude

Computer skills

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

ConFlip is seeking an entry-level Concierge in Almada to provide exceptional service to guests and residents. You will greet visitors, answer inquiries, help with check-in and check-out, and offer local recommendations to ensure a comfortable stay.

In this full-time role, you will work rotating shifts, including evenings, weekends, and holidays, and interact with people from around the world. A friendly, proactive attitude and strong English communication are essential.