Greek & English-Speaking Content Moderator | Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Attendance bonus

Multicultural workplace

Job summary

Cross Border Talents in Lisbon is seeking Greek- and English-speaking Content Moderators to help keep our e-commerce platform high-quality and safe. You will use language skills and local market knowledge to make objective policy-based decisions.

This full-time, on-site role involves rotating shifts in a 24/7 operation, with a daily meal allowance and an international, multicultural team in the heart of Lisbon.

Qualifications

• Fluent Greek and English, written and spoken.
• Strong analytical thinking and objective judgement based on policy guidelines.
• Good understanding of Greek market, language and cultural nuances.
• Familiarity with e-commerce platforms and online content.
• High attention to detail and accuracy.
• Ability to handle high workloads, including peak volumes during promotions.
• Resilience, integrity and the ability to handle sensitive content professionally.
• Flexibility to adapt to policy changes and rotating schedules.
• Right to work in Portugal.

Responsibilities

• Build and maintain knowledge of the platform's product and service standards.
• Review content within agreed service levels and quality targets.
• Make accurate decisions informed by local market knowledge to ensure content quality.
• Ensure that uploaded content complies with platform policies and the law, and is safe.
• Escalate issues according to company procedures.

Skills

Greek and English

Analytical thinking

Greek market knowledge

E-commerce familiarity

Attention to detail

Workload management

Resilience

Policy adaptability

Right to work in Portugal

Job description

We are recruiting Greek- and English-speaking Content Moderators for an international company in Lisbon. You will help keep content on a leading e-commerce platform high-quality and safe, using your language skills and knowledge of the Greek market to make objective decisions based on policy.

Key responsibilities

• Build and maintain in-depth knowledge of the platform's product and service standards
• Review content within agreed service levels and quality targets
• Make accurate decisions informed by local market knowledge to ensure content quality
• Ensure that uploaded content complies with platform policies and the law, and is safe
• Escalate issues according to company procedures

What we're looking for

• Fluent Greek and English, written and spoken
• Strong analytical thinking and sound, objective judgement based on policy guidelines
• Good understanding of Greek market, language and cultural nuances
• Familiarity with e-commerce platforms and online content
• High attention to detail and accuracy
• Ability to handle high workloads, including peak volumes during promotional and seasonal campaigns
• Resilience, integrity and the ability to handle sensitive content professionally
• Flexibility to adapt to policy changes and rotating schedules
• Right to work in Portugal

What's on offer

• Competitive monthly base salary
• Daily meal allowance
• Monthly attendance bonus
• International, multicultural work environment in the heart of Lisbon

Working hours

• Full-time, on-site
• Rotating shifts, Monday to Sunday (24/7 operation), with 2 rotating days off per week

Location

On-site in Lisbon, Portugal. This role does not include relocation support, so it suits candidates already based in Lisbon or able to relocate independently.