Greek & English-Speaking Content Moderator

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Cross Border Talents is seeking a Greek and English-speaking Content Moderator to help maintain quality, safety, and compliance on our e-commerce platform. You will review user-generated content, apply policies, and make rational decisions to ensure content meets standards.

The role requires fluent Greek and strong English, with excellent communication and attention to detail, and you should be comfortable handling high volumes in a fast-paced setting.

Qualifications

• Fluent or native-level Greek.
• Good proficiency in English.
• Content moderation experience is an advantage.
• Strong written and verbal communication skills.
• Strong decision-making and analytical skills.
• Understanding of e-commerce principles and practices.
• Strong attention to detail.
• Ability to handle high volumes of content efficiently.
• Ability to adapt to changing policies and procedures.
• Strong customer service skills and empathy.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Review content and ensure compliance with platform policies
• Maintain high quality and safety standards
• Apply rational decision-making based on local market knowledge
• Review content within agreed service levels and quality standards
• Identify and elevate policy, legal, or safety issues
• Ensure product and service standards are maintained
• Stay up to date with e-commerce products, services, and policies
• Handle increased queue volumes during peak periods
• Adapt to policy updates and changing requirements
• Follow established procedures and operating standards

Skills

Greek language

English language

Content moderation

Communication

Decision making

Analytical thinking

E-commerce knowledge

Attention to detail

High-volume handling

Policy adaptability

Customer empathy

Fast-paced work

Job description

About the Position

As a Greek & English-Speaking Content Moderator, you will help maintain the quality, safety, and compliance standards of an e-commerce platform.

You will review user-generated content, apply relevant policies, make rational decisions, and ensure that content meets established quality and safety standards.

Responsibilities

• Review content and ensure compliance with platform policies
• Maintain high quality and safety standards
• Apply rational decision-making based on local market knowledge
• Review content within agreed service levels and quality standards
• Identify and elevate policy, legal, or safety issues
• Ensure product and service standards are maintained
• Stay up to date with e-commerce products, services, and policies
• Handle increased queue volumes during peak periods
• Adapt to policy updates and changing requirements
• Follow established procedures and operating standards

Requirements

• Fluent or native-level Greek
• Good proficiency in English
• Previous content moderation experience is an advantage
• Strong written and verbal communication skills
• Strong decision-making and analytical skills
• Understanding of e-commerce principles and practices
• Strong attention to detail
• Ability to handle high volumes of content efficiently
• Ability to adapt to changing policies and procedures
• Strong customer service skills and empathy
• Ability to work effectively in a fast-paced environment