Global SaaS Platform Lead: IAM, Data & Integrations

ISS Tech Team; Porto; Híbrido; EUR 55 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Private health insurance

22 days annual leave + 3 company days

Flexible working hours

Hybrid work model

Continuous learning opportunities

Modern office in Porto

Free parking

ISS Tech Communities access

Gym access

Snacks and drinks at office

Resumo da oferta

ISS Tech Team, based in Porto, Portugal, is seeking an IT Senior Application Specialist to operate and optimise the global SaaS platform. The role requires strong governance, data quality, and cross-functional collaboration to align platform usage with business needs.

You will manage integrations, user access, data stewardship, and releases within a hybrid work model, ensuring security and compliance across regions.

Qualificações

• 5+ years of experience managing SaaS platforms in a global enterprise setting.
• Experience with identity and access management, audit logging, and data integration.
• Proven ability to manage change control, configuration, and release cycles.
• Strong coordination and communication across diverse teams and regions.
• Structured and detail-oriented approach to operational delivery.
• Proactive problem-solving and continuous improvement mindset.

Responsabilidades

• Own and administer the global SaaS platform, ensuring secure, reliable, and compliant operations.
• Act as the subject matter expert for the platform, understanding configuration, functionality, data model, and end-to-end processes.
• Manage platform configuration and optimisation to meet evolving business and regulatory requirements.
• Serve as custodian of the technology ecosystem, including integrations and data pipelines.
• Ensure accuracy, integrity, and governance of Business data and reporting.
• Coordinate releases, upgrades, testing, and change management with stakeholders and suppliers.
• Monitor platform performance, incidents, and service levels; provide Level 2 support and resolution.
• Manage vendor relationships and ensure delivery of contracted services and roadmap commitments.
• Drive continuous improvement, user adoption, automation, and process standardisation.
• Provide expert guidance to business stakeholders by translating requirements into system capabilities.

Conhecimentos

SaaS management

Identity & Access Management

Change control

Vendor management

Data governance

Incident management

Cross-functional collaboration

Descrição da oferta de emprego

ISS Tech Team, based in Porto, Portugal, is seeking an IT Senior Application Specialist to operate and optimise the global SaaS platform. The role requires strong governance, data quality, and cross-functional collaboration to align platform usage with business needs.

You will manage integrations, user access, data stewardship, and releases within a hybrid work model, ensuring security and compliance across regions.