Global Routing Product Manager - Post-Sales Excellence
Luza Tecnologia
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Resumo da oferta
Luza Tecnologia is seeking a Product Manager to lead the global routing standards for post-sales support. You will classify, prioritize, and assign cases across markets, ensuring transparent, scalable routing logic and capacity-aware distribution.
You will gather requirements from multiple stakeholders and translate them into actionable product backlogs, user stories and acceptance criteria. Strong collaboration with cross-functional teams and knowledge of routing concepts are essential.
Descrição da oferta de emprego
Luza Tecnologia is seeking a Product Manager to lead the global routing standards for post-sales support. You will classify, prioritize, and assign cases across markets, ensuring transparent, scalable routing logic and capacity-aware distribution.
You will gather requirements from multiple stakeholders and translate them into actionable product backlogs, user stories and acceptance criteria. Strong collaboration with cross-functional teams and knowledge of routing concepts are essential.
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