Global Operations & Automation Leader

Deel; Portugal; Presencial; EUR 50 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401k Retirement Plan

Disability Insurance

Life Insurance

Employee Assistance Program (EAP)

Flexible Savings Account (FSA)

Flexible time off (PTO)

12 paid holidays per year

Parental leave

Resumo da oferta

Deel, a leading payroll and HR platform, seeks an experienced operations professional to optimize day-to-day workflows and drive cross-functional efficiency. You will support automation efforts, ensure compliance, and partner with teams to improve processes for internal and external customers.

The role emphasizes data-driven decision-making, strong problem-solving, and a bias for action in a fast-paced environment across multiple countries and products.

Qualificações

• 5+ years of experience in operations in a fast-paced environment (Tech/FinTech start-up experience a plus).
• KPI-driven with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
• Collaborative team player with high energy and a bias for action.

Responsabilidades

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to immigration compliance and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options and automation to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Conhecimentos

5+ years in operations

KPI-driven

SQL familiarity

Process automation

Analytical mindset

Cross-functional collaboration

Descrição da oferta de emprego

Deel, a leading payroll and HR platform, seeks an experienced operations professional to optimize day-to-day workflows and drive cross-functional efficiency. You will support automation efforts, ensure compliance, and partner with teams to improve processes for internal and external customers.

The role emphasizes data-driven decision-making, strong problem-solving, and a bias for action in a fast-paced environment across multiple countries and products.