Global Multilingual Customer Support Specialist

Kvinne Consulting; Lisboa; Hybrid; Confidencial; Full time

Benefits offered by this job

Competitive salary with performance bonuses

Paid training and continuous development opportunities

International and inclusive work environment

Career growth across multiple global brands

Modern office facilities and hybrid options

Relocation support for candidates coming from abroad

Job summary

A global customer service firm is seeking multilingual-speaking professionals to join its team in Portugal. The role involves providing excellent support to customers across various channels, ensuring their needs are met effectively. Qualified candidates should be fluent in one of several specific languages, possess excellent communication skills, and be adaptable in a multicultural environment. This position offers competitive pay, training opportunities, and the potential for career growth within an international organization.

Qualifications

• Fluent (C1 or native level) in one of these languages: Italian, Spanish, French, German, Dutch, Danish, Russian, Turkish, Lithuanian, English, Czech, Norwegian, or Hebrew.
• Good command of English (B2 or higher).
• Excellent communication and problem-solving skills.
• Customer-oriented mindset and attention to detail.
• Ability to adapt to different projects and work processes.
• EU citizenship or valid work permit.
• Availability to work in shifts (if required by the project).
• Previous experience in customer service, hospitality, or sales is a plus, but not mandatory.

Responsibilities

• Communicate with customers via phone, email, or chat, providing excellent support and solutions.
• Identify customer needs and ensure first-contact resolution whenever possible.
• Keep accurate records of customer interactions in the system.
• Collaborate with other departments to solve complex cases.
• Stay informed about products, services, and procedures to deliver accurate information.
• Contribute to a positive, team-oriented work environment.

Job description

A global customer service firm is seeking multilingual-speaking professionals to join its team in Portugal. The role involves providing excellent support to customers across various channels, ensuring their needs are met effectively. Qualified candidates should be fluent in one of several specific languages, possess excellent communication skills, and be adaptable in a multicultural environment. This position offers competitive pay, training opportunities, and the potential for career growth within an international organization.