Global Customer Data Platform (Cdp) Integration Mgr - €46.972,7 - €63.551,3 A Year

Amgen Capability Center Portugal; Braga; On-site; EUR 47,000 - 64,000; Full time

Benefits offered by this job

Flexible work arrangements

Healthcare benefits

Total rewards plan

Job summary

AMGEN Capability Center Portugal is seeking a senior lead to act as the O-US business lead for the globally owned Customer Data Platform (CDP). You will coordinate with Global CDP teams to capture O-US requirements, align data structures, and support governance and operational readiness across markets.

The role requires partnership with Global Support, Data & Analytics, and IT groups, ensuring high data quality, adoption, and value realization.

Qualifications

• Master's degree and 3+ years of experience OR Bachelor's degree and 5+ years of experience
• Experience in commercial operations, customer data, omnichannel enablement, or analytics in a global environment
• Ability to coordinate across global teams and geographies

Responsibilities

• Serve as O-US business lead for globally owned CDP
• Represent International Markets in roadmap and design discussions
• Ensure data management, governance, and operational readiness across markets
• Drive audience definition standards and data model alignment
• Collaborate with Data & Analytics to align taxonomies and governance

Skills

Omnichannel analytics

Global data governance

Cross-functional collaboration

Requirement definition

Education

Master's degree in related field

Bachelor's degree + 5+ years experience

Tools

CDP

CRM systems

Analytics platforms

Job description

Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best WorkplacesTM ranking by Great Place to Work in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture. We are a team of over 500 talented individuals spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology. Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission of To Serve Patients. This position is an opportunity to influence the global Customer Data Platform (CDP) as the O‑US business lead and primary point of coordination for the globally owned CDP.

What you will do

Serve as the O‑US business lead and primary point of coordination for the globally owned Customer Data Platform (CDP). Represent International Markets in partnership with the Global CDP team to ensure O‑US requirements are captured, structured, and reflected in the global roadmap and design discussions. Support O‑US business alignment by focusing on data management, audience definition, governance, and operational readiness.

Key Responsibilities

• Represent O‑US in CDP governance and working forums as the primary operational interface
• Gather, structure, and consolidate O‑US market requirements before engagement with Global Support prioritization discussions, translating business needs into clear data and use‑case requirements
• Drive audience definition standards across O‑US markets, ensuring consistency and reusability
• Partner closely with Data & Analytics to align CDP data models, taxonomies, and governance standards
• Ensure data quality, data flows, and integration points are clearly defined and documented
• Coordinate across O‑US markets to ensure readiness for releases and deployments
• Support validation of delivered functionality against defined requirements
• Contribute to use‑case deployment, testing, and adoption tracking
• Monitor compliance with data privacy, regulatory, and data governance standards across geographies
• Support value realization tracking and provide visibility on adoption and impact
• Facilitate continuous improvement through structured feedback to Global and IT partners

Key Interfaces

• Global and US CDP platform owners
• International Markets commercial and marketing teams
• Marketing Execution Excellence and Field Excellence
• IT and Data & Analytics teams
• Global Capability Centers
• O‑US market representatives
• External technology partners (as required for implementation support)

Basic Qualifications

• Master's degree and 3+ years of experience OR Bachelor's degree and 5+ years of experience
• Experience in commercial operations, customer data, omnichannel enablement, or analytics in a global environment

Preferred Qualifications

• Experience working in matrixed global organizations
• Understanding of omnichannel commercial models outside the US
• Experience supporting enterprise platforms such as CDP, CRM, or analytics ecosystems
• Practical knowledge of customer data management, segmentation logic, and governance principles
• Strong collaboration skills across business and technical stakeholders
• Structured and analytical approach to requirement definition and data alignment

Success Measures

• Clear and structured O‑US requirements and audience frameworks
• Alignment of CDP data models with enterprise Data & Analytics standards
• Quality and governance of audience definitions across markets
• Successful deployment and operational adoption of CDP capabilities
• Effective collaboration across Global, IT, and Data teams
• Demonstrated contribution to commercial enablement through improved data management

What you can expect of us

Vast opportunities to learn, develop, and move up and across our global organization. A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act. Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits. Flexible work arrangements.

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Salary Range: 46,972.70 EUR – 63,551.30 EUR.