Global CCX Operations & Governance Leader

Nestlé Nespresso SA; Linda-a-Velha; Híbrido; EUR 90 000 - 150 000; Tempo integral

Resumo da oferta

Nestlé Nespresso in Lisbon is seeking a Global CCX Operations Manager to join the Connected Consumer Experience team. You will define and drive the Global CCX Governance and Operational Excellence strategy, ensuring alignment with business priorities and the future direction of the organization.

The successful candidate will lead the design and governance of the CCX Operating Model, driving process optimization, capability building, and shared service excellence to deliver seamless, integrated

Qualificações

• 8+ years in Operational Excellence or Marketing Operations within a global matrix organization.
• Proven track record in transforming processes and governance initiatives.
• Experience developing global frameworks and shared service excellence.

Responsabilidades

• Define and lead the Global CCX Operational Excellence roadmap aligned with business priorities and long-term vision.
• Design, implement, and continuously improve the CCX Operating Model, governance processes, and standards.
• Lead the CCX Operations team to ensure delivery excellence, service performance, and stakeholder satisfaction.
• Centralize and prioritize market requests related to programs and trigger-based journeys.
• Oversee content orchestration and operational execution across all Consumer Experience channels.
• Represent the Marketing organization in shared service and capability-building initiatives.
• Lead global change management initiatives to support the CCX transformation agenda.
• Engage senior HQ and market stakeholders to ensure alignment and adoption of frameworks.
• Monitor industry trends, identify improvement opportunities, and drive innovation in operations.
• Foster a culture of continuous improvement, agility, and operational excellence.

Conhecimentos

Operational Excellence

Marketing Operations

Global Governance

Team Leadership

Stakeholder Influence

Project Management

Change Management

Strategic Thinking

CRM Operations

English Fluent

Ferramentas

Marketing Tech Stack

Descrição da oferta de emprego

Nestlé Nespresso in Lisbon is seeking a Global CCX Operations Manager to join the Connected Consumer Experience team. You will define and drive the Global CCX Governance and Operational Excellence strategy, ensuring alignment with business priorities and the future direction of the organization.

The successful candidate will lead the design and governance of the CCX Operating Model, driving process optimization, capability building, and shared service excellence to deliver seamless, integrated