German-Speaking Medical Devices Support Advisor

Ersilia; Porto; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & life insurance

Meal allowance

Training provided

Career development

Modern Porto office

International environment

Resumo da oferta

Ersilia in Porto is seeking German-speaking Customer Support Advisors for a project supporting diabetes medical devices. You will handle customer care, order management, and technical support across calls, email, chat, and SMS.

The role requires fluent German (C1+) and strong English (C1), the ability to manage multiple markets, and exceptional communication. We offer paid training, private health and life insurance from day one, meal allowance, and a multicultural, international environment

Qualificações

• Fluent German (C1+) required; strong English (C1) also required.
• Ability to support multiple European markets simultaneously.
• Experience in customer service, healthcare, or technical support is a plus.
• Knowledge of diabetes care or medical devices is advantageous.
• Excellent communication and problem-solving skills.

Responsabilidades

• Provide customer care and technical assistance for diabetes devices with accurate order management.
• Deliver troubleshooting and support for medical devices and accessories.
• Support customers via calls, email, chat, and SMS.
• Manage order intake, renewals, and related documentation per procedures.
• Apply active listening, empathy, and professionalism in sensitive situations.
• Follow scripts and procedures to ensure regulatory and safety compliance.

Conhecimentos

German (C1+)

English (C1)

multi-market support

communication

problem-solving

documentation

stress management

active listening

Descrição da oferta de emprego

We're partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Advisors for a project in Porto, Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Your Role:

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support.

• Deliver troubleshooting and technical support for medical devices and accessories.

• Assist customers with product usage across multiple channels (calls, email, chat, SMS).

• Manage order intake, renewals, and related documentation in compliance with procedures.

• Apply active listening, empathy, and professionalism in sensitive or challenging situations.

• Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Your Qualifications:

• Fluent German (C1+) and strong English skills (C1).

• Ability to support multiple European markets simultaneously.

• Previous experience in customer service, healthcare, or technical support is an advantage.

• Knowledge of diabetes care or medical devices is a plus.

• Excellent communication and problem-solving skills.

• Strong ability to manage large volumes of information and documentation.

• Organised, detail-oriented, and capable of prioritising tasks effectively.

• Stress management skills and ability to remain calm in urgent or challenging cases.

• Active listening and empathy to resolve customer concerns.

The Offer:

• Modern office facilitiesin Porto, Portugal

• Paid initial training and continuous support.

• Private health and life insurance from day one.

• Meal allowance and additional employee benefits.

• Modern office facilities with a multicultural and supportive work environment.

• Career development opportunities within an international company.