Customer Service Representative (German Market)

CBT; Porto; Presencial; EUR 11 171 - 13 380; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Meal Allowance

Relocation Package

Resumo da oferta

A healthcare company is hiring a Customer Service Representative for the German market in Porto, Portugal. This role involves providing exceptional customer service regarding diabetes medical devices, utilizing German fluency and empathy. Candidates are expected to work in a multicultural environment with flexible hours. The position offers a gross salary of €1,100 per month, performance bonuses, and a comprehensive relocation package. Join us and make a direct impact on patients’ health and wellbeing.

Qualificações

• Fluency in German (C2) essential.
• Advanced English (C1) for communication.
• Ability to handle customer inquiries and support.

Responsabilidades

• Provide outstanding customer service in German.
• Assist patients and healthcare professionals with product usage.
• Guide customers through troubleshooting and ensure compliance.

Conhecimentos

Fluency in German (C2)

Advanced English (C1)

Communication skills

Empathy

Problem-solving skills

Descrição da oferta de emprego

Customer Service Representative (German Market)

About the job

Customer Service Representative Diabetes Medical Devices (German Market)

Porto, Portugal | Full-Time | Start Date: 17/Nov/25

What You’ll Do

• Provide outstanding customer service in German (C2), with support in English (C1) when required.
• Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.
• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
• Work in close collaboration with your Team Leader to ensure operational excellence.

Work Schedule

• Rotative shifts Monday to Sunday, 24/7 coverage.
• 2 rotative days off weekly (informed 1 month in advance).
• Night shift premium at least +25% hourly rate (per Portuguese labor law).

Compensation & Benefits

• Base Salary: €1,100 gross/month (14 months).
• Performance Bonus: €400 gross/month (11 months).
• Meal Allowance: €7.63 net per working day.
• Welcome Bonus: €2,000 paid in 4 equal parcels: 1st parcel after 3 months of contract (paid in month 4), 2nd after 6 months (paid in month 7), 3rd after 9 months (paid in month 10), 4th after 12 months (paid in month 13).
• Relocation Package:
  • From outside Portugal: Private room in a shared company‑arranged apartment for €280/month (up to 12 months, all utilities included, deducted from payslip).
  • Flight reimbursement up to €400 (economy class, after 6 months of contract).
  • From inside Portugal: No relocation package unless currently in competitor‑provided accommodation.

Who We’re Looking For

• Fluency in German (C2) essential.
• Advanced English (C1) for internal communication and training.
• Excellent communication, empathy, and problem‑solving skills.
• Ability to work in rotative shifts and thrive in a multicultural environment.
• Prior experience in customer service or healthcare is a plus, but training is provided.

Why Join Us?

Be part of a project that directly impacts patients’ health and wellbeing. Thrive in a supportive, international work culture with career growth opportunities. Enjoy a smooth relocation to sunny Porto with our comprehensive package. Receive transparent and timely recognition for your performance.

Our Streamlined Recruitment Process

1. Submit your application
2. Eligibility check
3. First interview call
4. Online assessment
5. Interview with Recruitment Team
6. Optional Client Interview
7. Job Offer
8. Welcome aboard!

Apply today and start your career with impact!