German Speaking Digital Trust and Safety Analyst - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 22,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Multicultural Sofia environment

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a German-speaking Digital Trust and Safety Analyst to join a leading social media company in Sofia, Bulgaria. You will review content, enforce guidelines, and support policy improvements while ensuring a safe online environment for millions of users.

The role requires native/fluent German, an EU passport, and strong analytical and communication skills. Relocation and a fully paid training program are included in the benefits.

Qualifications

• Native or fluent German (spoken and written) is essential.
• Valid EU passport is mandatory.
• Understanding of social media platforms and online community dynamics.
• Excellent communication and interpersonal skills, with an ability to articulate findings clearly.
• Strong analytical and problem-solving capabilities, with attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience in content moderation, trust and safety, or a related field is advantageous.

Responsibilities

• Review and analyze user-generated content on social media platforms to ensure compliance with community guidelines and policies.
• Identify, investigate, and action policy-violating content, including hate speech, misinformation, spam, and other harmful material.
• Apply critical thinking and analytical skills to interpret complex policy guidelines in the context of social media content.
• Collaborate with cross-functional teams to report emerging trends, policy loopholes, and user safety concerns.
• Maintain high levels of accuracy and efficiency in content moderation tasks.
• Provide feedback on policy improvements and product enhancements based on observed trends and user behavior.
• Engage with users or escalate complex cases as per defined protocols.
• Contribute to maintaining a safe and trustworthy digital environment for millions of users.

Skills

German language

Analytical thinking

Communication

Teamwork

Job description

German Speaking Digital Trust and Safety Analyst

About Mercier Consultancy Group

Mercier Consultancy Group stands as a premier international staffing and BPO firm, renowned for connecting exceptional talent with leading global organizations. We specialize in delivering bespoke recruitment solutions and operational excellence across diverse industries, fostering growth and innovation for our esteemed clients.

Job Overview

We are seeking a meticulous and culturally adept German Speaking Digital Trust and Safety Analyst to join a dynamic social media company in Sofia, Bulgaria. This pivotal role involves safeguarding online communities by identifying and mitigating harmful content and policy violations, ensuring a secure and positive user experience. If you are passionate about digital integrity and possess exceptional German language skills, this German-speaking job in Bulgaria is for you.

Key Responsibilities

• Review and analyze user-generated content on social media platforms to ensure compliance with community guidelines and policies
• Identify, investigate, and action policy-violating content, including hate speech, misinformation, spam, and other harmful material
• Apply critical thinking and analytical skills to interpret complex policy guidelines in the context of social media content
• Collaborate with cross-functional teams to report emerging trends, policy loopholes, and user safety concerns
• Maintain high levels of accuracy and efficiency in content moderation tasks
• Provide feedback on policy improvements and product enhancements based on observed trends and user behavior
• Engage with users or escalat complex cases as per defined protocols
• Contribute to maintaining a safe and trustworthy digital environment for millions of users

Requirements

• Native or fluent German (spoken and written) is essential for this role
• Valid EU passport is mandatory
• A keen understanding of social media platforms and online community dynamics
• Excellent communication and interpersonal skills, with an ability to articulate findings clearly
• Strong analytical and problem-solving capabilities, with attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Previous experience in content moderation, trust and safety, or a related field is advantageous for this German Speaking Digital Trust and Safety Analyst position in Bulgaria

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Opportunity to work with a leading global social media company
• A vibrant and multicultural working environment in Sofia
• Career growth and development opportunities within the tech industry
• And Much More..

Life in Bulgaria

Discover the vibrant lifestyle and rich culture that awaits you in Sofia, Bulgaria. Enjoy beautiful mountain scenery, a thriving culinary scene, and a welcoming atmosphere. Bulgaria offers a unique blend of historical charm and modern development, making it an exciting place to live and work. Experience four distinct seasons, from warm summers perfect for exploring to cozy winters, all contributing to a high quality of life.

Our comprehensive relocation package ensures a seamless transition to life in Bulgaria. You'll find affordable living costs, delicious and diverse cuisine, and friendly locals eager to share their traditions. Embrace the opportunity to build your career in this dynamic European capital while enjoying an excellent work-life balance. We are proud to offer exciting jobs in Bulgaria for German-speaking professionals seeking new adventures and career advancements in this growing market.