German-Speaking Digital Trust & Safety Analyst

Mercier Consultancy MD; Portugal; On-site; EUR 22,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Multicultural Sofia environment

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a German-speaking Digital Trust and Safety Analyst to join a leading social media company in Sofia, Bulgaria. You will review content, enforce guidelines, and support policy improvements while ensuring a safe online environment for millions of users.

The role requires native/fluent German, an EU passport, and strong analytical and communication skills. Relocation and a fully paid training program are included in the benefits.

Qualifications

• Native or fluent German (spoken and written) is essential.
• Valid EU passport is mandatory.
• Understanding of social media platforms and online community dynamics.
• Excellent communication and interpersonal skills, with an ability to articulate findings clearly.
• Strong analytical and problem-solving capabilities, with attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience in content moderation, trust and safety, or a related field is advantageous.

Responsibilities

• Review and analyze user-generated content on social media platforms to ensure compliance with community guidelines and policies.
• Identify, investigate, and action policy-violating content, including hate speech, misinformation, spam, and other harmful material.
• Apply critical thinking and analytical skills to interpret complex policy guidelines in the context of social media content.
• Collaborate with cross-functional teams to report emerging trends, policy loopholes, and user safety concerns.
• Maintain high levels of accuracy and efficiency in content moderation tasks.
• Provide feedback on policy improvements and product enhancements based on observed trends and user behavior.
• Engage with users or escalate complex cases as per defined protocols.
• Contribute to maintaining a safe and trustworthy digital environment for millions of users.

Skills

German language

Analytical thinking

Communication

Teamwork

Job description

Mercier Consultancy Group is seeking a German-speaking Digital Trust and Safety Analyst to join a leading social media company in Sofia, Bulgaria. You will review content, enforce guidelines, and support policy improvements while ensuring a safe online environment for millions of users.

The role requires native/fluent German, an EU passport, and strong analytical and communication skills. Relocation and a fully paid training program are included in the benefits.