German-Speaking Customer Service Specialist

Innopath Consulting Lda; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Attendance-based incentive

Two rotational days off per week

Resumo da oferta

Innopath Consulting Lda in Lisbon, Portugal is seeking a German-Speaking Customer Service Specialist to provide professional support to customers in German and English in an on-site role.

You will respond to inquiries, understand customer needs, and deliver accurate information and effective solutions while maintaining a high standard of service. The position offers an international environment with rotating schedules and relocation support for eligible candidates.

Qualificações

• Proficiency in German and English.
• Strong communication and interpersonal skills.
• Customer-focused attitude and professional approach.
• Ability to work effectively in a dynamic environment.
• Willingness to work on-site in Lisbon, Portugal.
• Willingness to work rotating schedules.

Responsabilidades

• Provide professional customer support in German and English.
• Respond to customer enquiries in a clear, friendly, and efficient manner.
• Understand customer needs and provide appropriate assistance.
• Deliver accurate information and effective solutions.
• Handle customer interactions while maintaining a high level of professionalism.
• Help ensure a consistently positive customer experience.
• Use internal digital tools and systems to manage customer requests.
• Follow established procedures and service standards.
• Collaborate with colleagues to ensure efficient customer support.
• Maintain high standards of service quality throughout every interaction.

Conhecimentos

German language

English language

Communication

Interpersonal skills

Customer-focused

Descrição da oferta de emprego

Job Overview

Are you fluent in German and English, enjoy helping people, and are looking for an exciting opportunity in an international customer service environment? We are looking for a German-Speaking Customer Service Specialist to join our client's team in Lisbon, Portugal. In this on-site position, you will provide professional support to customers in German and English while helping deliver a high-quality customer experience.

What We Offer

• On-site position in Lisbon, Portugal.
• International and multicultural working environment.
• Rotational working schedule.
• Two rotational days off per week.
• Relocation support available for eligible candidates.
• Opportunity to develop your customer service skills in an international environment.
• Dynamic workplace focused on delivering high-quality customer support.
• Attendance-based incentive available.

Key Responsibilities

• Provide professional customer support in German and English.
• Respond to customer enquiries in a clear, friendly, and efficient manner.
• Understand customer needs and provide appropriate assistance.
• Deliver accurate information and effective solutions.
• Handle customer interactions while maintaining a high level of professionalism.
• Help ensure a consistently positive customer experience.
• Use internal digital tools and systems to manage customer requests.
• Follow established procedures and service standards.
• Collaborate with colleagues to ensure efficient customer support.
• Maintain high standards of service quality throughout every interaction.

Requirements

• Proficiency in German and English.
• Strong communication and interpersonal skills.
• Customer-focused attitude and professional approach.
• Ability to work effectively in a dynamic environment.
• Comfortable working on-site in Lisbon, Portugal.
• Willingness to work rotating schedules.
• No previous work experience with ByteDance, regardless of line of business, BPO, or country.

Working Conditions

• On-site position in Lisbon, Portugal.
• Monday-to-Sunday operation.
• Rotational shifts currently scheduled between 07:00 and 23:00.
• Two rotational days off per week.
• Future schedules may expand to 24/7 coverage, subject to client confirmation.
• Relocation support available for eligible candidates.
• Customer-focused environment with an emphasis on high-quality service delivery.

Ready to Make a Difference?

If you speak German and English, enjoy communicating with people, and want to build your career in an international customer service environment, this could be your next opportunity.

Join a dynamic team in Lisbon, put your language skills to work, and help create positive customer experiences every day.