German Social Media Content Moderator - Lisbon

Speak It; Lisboa; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

Relocation package covered

First-class ongoing training and dev.

Career development opportunities

Multicultural and modern working env.

Sports

Job summary

Speak It is seeking a German Social Media Content Moderator in Lisbon to support B2B clients via chat, email, and phone. You will advise on optimization procedures for advertising bases in online media and provide pre/post-sales support for self-service products.

Fluent German (C2) and advanced English are required, with strong communication and problem-solving skills. EU citizenship and willingness to relocate to Lisbon are mandatory.

Qualifications

• Native or proficient level of German (C2).
• Advanced level of English both verbal and written.
• Must hold EU citizenship.
• Be a local candidate or willing to relocate to Lisbon, Portugal.

Responsibilities

• Provide B2B support to small and medium-sized businesses via chat, email, and phone.
• Consult B2B clients on optimization procedures for their advertising base in the online and digital advertising domain.
• Provide pre and post-sales support for all self-service products.
• Offer recommendations to common B2B problems or frequently asked questions.
• Maintain and ensure a high level of customer satisfaction.
• Identify trends and solve problems facing multiple SMB clients.
• Provide customer insights and feedback from our B2B clients to engineering.

Skills

German (C2)

English proficiency

Job description

German Social Media Content Moderator - Lisbon

Are you a German speaker? Are you ready to pack your bags and kick-start your career in Lisbon?

We are looking for German Junior Social Media Content Moderators to start their career in Digital Marketing and Online Advertising.

Responsibilities

• Provide B2B support to small and medium-sized businesses via chat, email, and phone
• Consult B2B clients on optimization procedures for their advertising base in the online and digital advertising domain
• Provide pre and post-sales support for all self-service products
• Offer recommendations to common B2B problems or frequently asked questions
• Maintain and ensure a high level of customer satisfaction
• Identify trends and solve problems facing multiple SMB clients
• Provide customer insights and feedback from our B2B clients to engineering

Requirements

• Native or proficient level of German (C2)
• Advanced level of English both verbal and written

• Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
• Desire to learn and advance, be a curious investigator and problem solver
• Experience with online advertising products and social media will be considered a plus

• Must hold EU citizenship
• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits

• Competitive salary (1.300€ gross (house excluded) or 1000€ gross (house + expenses included)
• Extra productivity bonuses
• First-class ongoing training and development
• Career development opportunities
• Multicultural and modern working environment
• Sports
• Relocation package covered

And of course, if you are located outside Portugal or Lisbon...The relocation package is covered!

• Flight ticket to Portugal
• Cab fare from the Airport to your hotel
• Hotel accommodation

Only CVS in English will be reviewed