German & English Customer Service Agent

Lingonova; Porto; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Fully remote

14 salary installments

Food allowance

Job summary

Lingo-nova is seeking a remote Customer Support Specialist fluent in German and English to assist customers for a renowned automotive client.

You will address inquiries via phone, chat, and email, leveraging automotive and digital product knowledge to resolve issues and maintain strong customer relationships.

Qualifications

• Fluent or native-level German and English.
• Knowledge of automotive and digital products.
• Clear and accurate documentation skills.
• Strong collaboration and communication abilities.
• Customer-centric attitude and willingness to stay updated on client offers and policies.

Responsibilities

• Answer customer questions by phone, chat and email in German and English.
• Use knowledge of automotive and digital products to resolve issues.
• Record interactions, resolutions and follow-ups clearly in the CRM.
• Work with colleagues to improve the overall customer experience.
• Stay up to date on the client’s offers, policies and services.
• Bring warmth and enthusiasm to every interaction.

Skills

German language

English language

Automotive knowledge

Documentation skills

Collaboration

Customer-centric attitude

Portugal resident preferred

Job description

About the Role

Join a customer support team working fully remotely and become the main point of contact for customers of a well-known automotive group. You will help customers in German and English and keep the relationship between the company and its users strong. The client is known for its commitment to quality, innovation and customer satisfaction.

What You'll Be Doing

• Answer customer questions by phone, chat and email, representing the client with professionalism and enthusiasm
• Use your knowledge of automotive and digital products to solve customer issues
• Record interactions, resolutions and follow-ups clearly and accurately in the CRM
• Work with colleagues to improve the overall customer experience
• Stay up to date on the client's latest offers, policies and services
• Bring warmth and enthusiasm to every interaction
• Help meet performance goals and the client's high targets for quality, efficiency and customer journey improvement

What You Bring

• Fluent or native-level German and English
• Knowledge of automotive and digital products
• Clear and accurate documentation skills
• Strong collaboration and communication skills
• A professional, warm and customer-centric attitude
• Commitment to staying updated on client offers, policies and services
• Preferably already living in Portugal

Schedule & Work Model

• Fully remote
• Rotating shifts, Monday to Sunday (24/7 coverage), following the German schedule
• Two rotating days off per week

Compensation & Benefits

• €1,055 gross, paid in 14 instalments per year
• Food allowance of €7.63 per working day

Relocation

• Candidates already living in Portugal are preferred, since the role is fully remote
• For candidates moving to Portugal, accommodation in Lisbon can exceptionally be provided if necessary