German Customer Support Specialist

FH Collective - Academy; Lisboa; Presencial; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Resumo da oferta

FH Collective - Academy is hiring a German-speaking customer support specialist for a 100% remote role based in Portugal. You will assist customers across Europe via phone, email, and live chat, handling inquiries related to digital service platforms and account features.

The role requires native or fluent German (C1/C2) and strong business English (B2+), plus residence in Portugal with legal right to work. A 24/7 rotative shift schedule and reliable home internet are essential.

Qualificações

• Fluent German (C1/C2) with strong business English (B2+)
• Resident in Portugal with right to work (NIF, tax ID, SS)
• Willing to work 24/7 rotative shifts
• Reliable high-speed internet and quiet workspace

Responsabilidades

• Provide top-tier customer support via phone, email, and live chat in German and English.
• Assist customers with digital service platforms, account queries, and technical features.
• Ensure highest customer satisfaction (CSAT) by delivering empathetic, accurate, and prompt solutions.
• Accurately document customer interactions and case details in the CRM system.
• Collaborate with technical support and team leaders to resolve complex customer inquiries.

Conhecimentos

German (C1/C2)

Business English (B2+)

Communication skills

Customer service mindset

Ferramentas

CRM systems

Descrição da oferta de emprego

Industry: Automotive & Digital Services

Location: Braga, Portugal (100% Remote)

Work Model: Remote (Must reside in Portugal)

Contract Type: Full-time Permanent

Schedule: 24/7 Rotational Shifts (German Schedule, 2 rotational days off/week)

Gross Salary: €1,055 Gross / month (x14 months)

Benefits: €7.63 / working day Meal Allowance

Relocation: Not offered (Candidates must already reside in Portugal)

Role Overview

Are you a fluent German speaker living in Portugal looking for a dynamic, 100% remote career opportunity in the digital customer experience sector? Join an industry-leading global service team! In this role, you will be the voice of premium brands, delivering exceptional, high-touch support to German-speaking customers across Europe.

Key Responsibilities

• Provide top-tier customer support via phone, email, and live chat in German and English.
• Assist customers with digital service platforms, account queries, and technological features.
• Ensure highest customer satisfaction (CSAT) by delivering empathetic, accurate, and prompt solutions.
• Accurately document customer interactions and case details in the CRM system.
• Collaborate with technical support and team leaders to resolve complex customer inquiries effectively.

Requirements & Qualifications

• Native or fluent proficiency in German (C1/C2 level) + Strong Business English (B2+).
• Must already reside in Portugal with legal right to work (Tax ID / NIF & Social Security).
• Strong communication skills with a customer-first, empathetic mindset.
• Comfortable with 24/7 rotative shift schedules.
• Reliable high-speed home internet connection and dedicated quiet workspace.

Work Logistics

• Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.