GBS Mobility Partner

FashionUnited; Porto; Híbrido; EUR 65 000 - 90 000; Tempo integral

Resumo da oferta

adidas Porto hosts a GBS Mobility Partner team responsible for end-to-end relocation case management, ensuring a smooth, compliant relocation experience for a global workforce.

The role emphasizes governance, data accuracy, and collaboration with internal and external partners to optimize mobility processes and employee experience.

Qualificações

• Bachelor’s degree in HR, Business Administration, or related field preferred.
• 5+ years of experience in global mobility, relocation management, or mobility operations within a multinational environment or relocation service provider.
• Demonstrated experience managing complex end-to-end relocation cases with external vendors.

Responsabilidades

• Act as the primary point of contact and manage end-to-end domestic and international relocation cases, providing guidance to relocating employees, people managers, HR, and Talent Acquisition on policies, processes, and expectations.
• Handle complex, high-risk, or exception-driven cases, applying mobility expertise and escalating non-standard decisions.
• Ensure timely case progression, proactive issue resolution, and consistent communication throughout relocation lifecycle.
• Coordinate with the Relocation Management Company (RMC) to monitor case progress, service quality, and issue resolution across the vendor network.
• Coordinate closely with immigration and tax vendors to ensure data exchange, timely initiation, and completion of compliance activities.
• Escalate service risks or delays and drive resolution with vendors and internal stakeholders.
• Support immigration and tax processes as part of the relocation journey, ensuring clarity on required documentation and timelines.
• Contribute to continuous improvement of mobility processes, documentation, and ways of working.

Conhecimentos

Global mobility

Immigration coordination

Tax coordination

Vendor management

Communication skills

Organizational skills

Project management

Cross-functional collaboration

Attention to detail

Formação académica

Bachelor’s degree in HR / Business

Descrição da oferta de emprego

Purpose & Overall Relevance for the Organization

The GBS Mobility Partner team is responsible for end ‑ to ‑ end ownership of employee relocation cases within adidas. The role focuses on delivering a smooth, compliant, and positive relocation experience while acting as the internal "owner" of the move. Based in GBS Porto, the team supports adidas’ global workforce strategy by ensuring relocations are executed efficiently, compliantly, and with a strong focus on employee experience.

Key Responsibilities

Employee Relocation Management

• Act as the primary point of contact and manage end ‑ to ‑ end domestic and international relocation cases, providing clear guidance to relocating employees, people managers, HR, and Talent Acquisition on policies, processes, and expectations, including complex and grade ‑ sensitive cases.
• Handle complex, high ‑ risk, or exception ‑ driven cases, applying deep mobility expertise and escalating non ‑ standard decisions in line with governance frameworks.
• Ensure timely case progression, proactive issue resolution, and consistent communication throughout the relocation lifecycle.
• Partner with the Relocation Management Company (RMC) to monitor case progress, service quality, and issue resolution across the global vendor network (housing, household goods, transportation, destination services).
• Coordinate closely with immigration and tax vendors to ensure accurate data exchange, timely case initiation, and completion of compliance ‑ related activities.
• Escalate service risks or delays and drive resolution in collaboration with vendors and internal stakeholders

Compliance & Policy Execution

• Ensure all relocations are executed in line with global mobility policies, approval frameworks, and local compliance requirements.
• Support employees through immigration and tax processes as part of the broader relocation journey, ensuring clarity on required documentation and timelines.
• Act as a trusted advisor to stakeholders on policy application and mobility ‑ related compliance topics.

Tracking, Reporting & Process Optimization

• Manage relocation data, reporting, cost tracking, and vendor invoices with a high level of accuracy and attention to detail.
• Ensure data integrity across mobility systems and tools, acting as a quality checkpoint for case ‑ related information.
• Identify opportunities to streamline processes, improve employee experience, and contribute to global mobility program enhancements.

Process Improvement & Knowledge Leadership

• Contribute to continuous improvement of mobility processes, documentation, and ways of working, leveraging operational insights, stakeholder feedback, and case trends.
• Support standardization initiatives across Global Mobility, and including the development, maintenance, and adoption of operational playbooks, guidelines, and knowledge articles.
• Act as a day ‑ to ‑ day subject ‑ matter reference point within the GBS Mobility team, actively sharing best practices and supporting onboarding, upskilling, and capability development of Mobility Partners.
• Provide operational input to Global Mobility leadership on systemic gaps, risks, or inefficiencies and execute approved and actionable improvements.

Employee & Family Support

• Provide practical guidance and support to employees and their families on housing, schooling, healthcare, and settling ‑ in topics.
• Deliver an empathetic, service ‑ oriented relocation experience that reflects adidas ’ people ‑ first culture.

Key Relationships

• Cross Border Employment & Rewards
• HR Services & Payroll
• HR and Talent Acquisition / People & Culture
• Legal and Finance

Knowledge Skills and Abilities

• Strong knowledge of global mobility processes including immigration, tax coordination, household goods, temporary housing, and destination services.
• Excellent communication skills with the ability to provide clear, empathetic, and solution ‑ oriented guidance.
• Strong organizational and project management capabilities, with the ability to manage multiple global relocation cases simultaneously.
• Proven ability to collaborate effectively with cross ‑ functional partners and external vendors.
• High attention to detail, data accuracy, and confidence working with mobility systems and vendor platforms.

Requisite Education and Experience / Minimum Qualifications

• Bachelor’s degree in HR, Business Administration, or related field preferred.
• 5+ years of experience in global mobility, relocation management, or mobility operations within a multinational environment or relocation service provider.
• Demonstrated experience managing complex end ‑ to ‑ end relocation cases with external vendors.