French Travel Specialist in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health insurance

Onsite office

Professional development

Job summary

Cross Border Talents is hiring a Customer Service Specialist to join our international services team in Lisbon. You will handle customer inquiries, assist with reservations, and provide clear guidance following established procedures to ensure smooth service.

Fluency in French (C1/C2) and English (C1) is required, along with EU citizenship or Portuguese residency. You will work onsite in a multicultural environment with opportunities for growth and competitive benefits.

Qualifications

• Fluent in French (C1/C2) and English (C1).
• EU citizenship or valid Portuguese residency.
• Strong analytical and communication abilities.
• Proactive and detail-oriented mindset.

Responsibilities

• Handle customer inquiries and provide professional assistance through available channels.
• Support reservations, bookings, modifications, and cancellations.
• Provide accurate information on services, policies, procedures, and conditions.
• Assist with payments, refunds, account information, and related matters.
• Investigate concerns and identify appropriate solutions.
• Manage complaints with empathy and professionalism.
• Coordinate with internal departments and partners to resolve requests.
• Maintain records of interactions and case resolutions.
• Follow guidelines and procedures when handling cases.
• Escalate complex issues to relevant departments.
• Achieve KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed through ongoing training.

Skills

French (C1/C2)

English (C1)

Analytical thinking

Communication skills

Job description

Build Your Career in Customer Support – International Services Project!

Are you a problem-solver who enjoys helping people and delivering excellent customer experiences? Join a multicultural team where you will assist customers, handle different requests, and ensure smooth and efficient service throughout every interaction.If you have strong communication skills, enjoy working in a structured environment, and take pride in providing reliable solutions, this is an excellent opportunity to develop your career in an international customer service environment.

Role Overview

As a Customer Service Specialist, you will be responsible for managing customer inquiries, assisting with service-related requests, and ensuring that each case is handled professionally and efficiently. You will support customers with account information, bookings, modifications, cancellations, and other service-related matters, providing clear guidance and appropriate solutions while following established procedures.

Key Responsibilities

• Handle customer inquiries and provide professional assistance through available communication channels.
• Support customers with reservations, booking details, modifications, cancellations, and related requests.
• Provide accurate information regarding services, policies, procedures, and applicable conditions.
• Assist with payment inquiries, refunds, account information, and other customer-related matters.
• Investigate customer concerns and identify appropriate solutions based on individual needs.
• Manage complaints and sensitive situations with empathy, patience, and professionalism.
• Coordinate with internal departments and external partners to ensure timely resolution of customer requests.
• Maintain accurate records of customer interactions, updates, and case resolutions in internal systems.
• Follow company guidelines, quality standards, and operational procedures when handling customer cases.
• Identify complex issues and *escalate* them to the relevant departments when necessary.
• Achieve established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about company services, internal systems, policies, and procedures through continuous training.

Requirements

• Language Skills: Fluent in French (C1/C2 level) and English (C1 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.