French Customer Specialist In Guimaraes

Cross Border Talents; Braga; Presencial; EUR 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary compensation

Performance Bonus

Meal Allowance

Transport Support

Health & Life Insurance

Relocation Package

Onsite Work

Resumo da oferta

Cross Border Talents is seeking a French-speaking Customer Specialist in Guimarães to deliver friendly, efficient support across phone, email, and live chat. You will understand customer needs, guide them through steps, and document interactions.

Ideal candidates are proactive, detail-oriented, and eager to grow in customer service. Onsite position with relocation considerations and a supportive team environment.

Qualificações

• Fluent in French (C1/C2).
• EU citizenship or valid Portuguese residency.
• Strong analytical and communication abilities.

Responsabilidades

• Provide friendly and professional customer support via phone, email, live chat.
• Assist customers with inquiries, accounts, products, and services.
• Understand customer needs and provide clear, effective solutions.
• Resolve questions and concerns while staying positive and customer-focused.
• Guide customers through processes, platforms or services as needed.
• Document customer interactions and resolutions in internal systems.
• Escalate complex or sensitive cases according to procedures.
• Collaborate with internal teams to ensure timely issue resolution.
• Meet established quality standards and response-time targets.
• Stay informed about policies, products, and services through training.

Conhecimentos

French language

Analytical skills

Communication skills

Creativity

Descrição da oferta de emprego

French Customer Specialist In Guimaraes Cross Border Talents Guimarães, Portuguese Republic, PT

Kickstart Your Career in Customer Specialist!

Join a supportive and customer-focused environment where professionalism, empathy, and excellent service are at the heart of every interaction. If you're proactive, detail-oriented, a strong communicator, and passionate about helping others, this is a great opportunity to develop your career in customer support.

Descrição do cargo

Role Overview

As a Customer Specialist, you will be the main point of contact for customers, providing assistance with questions, requests, accounts, products, and services. Your goal will be to understand customer needs, provide clear and effective solutions, and ensure a smooth and positive experience from beginning to end.

Key Responsibilities

• Provide friendly and professional customer support through phone, email, live chat, and other communication channels.
• Assist customers with general inquiries, account-related matters, products, services, orders, and other support requests.
• Listen carefully to customer needs and provide accurate, clear, and helpful information.
• Resolve customer questions and concerns efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, or services whenever assistance is required.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Escalate complex or sensitive cases according to established company procedures.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Meet established quality standards, response-time targets, and customer satisfaction goals.
• Stay informed about company policies, procedures, products, and services through continuous training and development.

Requirements

• Language Skills: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment