French Customer Service Representative - Porto

speakit; Porto; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Paid training

Career development

Employee referral program

Modern office in Porto

Resumo da oferta

speakit in Porto, Portugal, seeks a French-speaking Customer Service Agent to support international clients. You will respond via phone, email and chat, provide product information, and resolve issues while maintaining CRM records. English at least B2+, and prior customer service experience are required.

You will join a global team in a modern office with paid training, career development opportunities, and a referral program as part of a competitive compensation package.

Qualificações

• Fluent French (spoken and written) and English (B2 or higher).
• At least 2 years of customer service experience.
• Experience with CRM systems; GDS knowledge is a plus but not required.
• Excellent communication and interpersonal skills.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer questions and complaints, escalating when necessary.
• Process customer requests and provide accurate product or service information.
• Maintain and update customer records in CRM systems.
• Follow internal processes and service standards.
• Collaborate with colleagues to improve customer experience.
• Capture customer feedback to support continuous improvement.

Conhecimentos

Fluent French

English B2+

Customer service

Problem-solving

Ferramentas

CRM systems

GDS knowledge

Descrição da oferta de emprego

Are you a French speaker?

Join a global organization supporting international clients. Deliver excellent customer service while meeting quality, efficiency, and customer satisfaction goals.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer questions and complaints, escalating when necessary.
• Process customer requests and provide accurate product or service information.
• Maintain and update customer records in CRM systems.
• Follow internal processes and service standards.
• Collaborate with colleagues to improve customer experience.
• Capture customer feedback to support continuous improvement.

• Fluent French (spoken and written) and English (B2 or higher).
• At least 2 years of customer service experience.
• Experience with CRM systems; GDS knowledge is a plus but not required.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Strong problem-solving and analytical abilities

• Competitive salary.
• Paid training.
• Career development opportunities.
• Employee referral program.
• Modern office environment in Porto