Flemish Speaking Customer Advisor (Hybrid)

Ignite; Sintra; Híbrido; EUR 16 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Language premium €150 net/month

Performance incentive €100/month

Meal voucher €7/day

Relocation support

Fully salaried onboarding/training

Resumo da oferta

Ignite in Lisbon is seeking Flemish-speaking Customer Support Advisors to join our international team. You will assist Flemish customers, ensuring a top-tier brand experience, with no prior experience required and fully salaried onboarding. The role offers a flexible hybrid setup with 2–3 remote days per week.

You’ll communicate across calls, emails, and chats, using CRM and MS Office to resolve issues, document interactions, and collaborate to meet service targets. Training is fully paid.

Qualificações

• Native or near-native Flemish with professional English for updates and training.
• Excellent interpersonal and writing skills with a customer-first attitude.
• Comfortable using CRM, MS Office, and computer interfaces for hybrid work.
• Proactive problem-solving mindset and adaptability to rotational shifts.
• Open to beginners; full training provided.

Responsabilidades

• Handle Flemish-speaking customer contacts via phone, email, and live chat.
• Troubleshoot appliance and order-related questions with clear instructions.
• Log and monitor interactions in the CRM, ensuring follow-up until resolved.
• Collaborate with team leaders and colleagues to maintain service standards.
• Deliver high customer satisfaction through empathy and accurate information.

Conhecimentos

Flemish language proficiency

English communication

Customer service mindset

Team collaboration

Ferramentas

MS Office

CRM platforms

Descrição da oferta de emprego

• Work Model: Flexible hybrid schedule (2–3 remote days per week)
• Base Remuneration: €1,400 monthly gross (paid in 14 annual installments = €19,600 total)
• Requirements: Open to beginners (includes fully salaried onboarding)

• Location: Lisbon, Portugal
• Work Model: Flexible hybrid schedule (2–3 remote days per week)
• Base Remuneration: €1,400 monthly gross (paid in 14 annual installments = €19,600 total)
• Perks & Bonuses: €150 net/month language premium + up to €100/month performance incentive + €7/day meal voucher
• Requirements: Open to beginners (includes fully salaried onboarding)

Role Overview

Looking to jumpstart your career in one of Europe's most exciting and sunniest capital cities while enjoying modern work flexibility? We are searching for enthusiastic Flemish speakers to join our international team in Lisbon as Customer Support Advisors.

In this position, you will represent a global household name in consumer electronics and home appliances. Your core mission will be to assist Flemish-speaking customers, addressing their requests and guaranteeing a top-tier brand experience.

This role features a convenient hybrid setup (2–3 days working remotely each week) alongside time spent in our vibrant Lisbon facilities, giving you the best of personal flexibility and team collaboration. No prior experience is necessary—we offer complete, fully paid training to guarantee you are fully prepared from day one!

Key Responsibilities

• Customer Assistance: Managing incoming contacts from Flemish-speaking users via telephone, email, and live messaging with professionalism, care, and efficiency.
• Troubleshooting & Support: Assisting callers with appliance features, order delivery setups, warranty inquiries, and simple step-by-step technical problem-solving.
• Case Management: Logging and monitoring customer support interactions in our CRM platform, ensuring complete record-keeping and following up until each issue is resolved.
• Quality & Empathy: Delivering high satisfaction levels through active listening, patient communication, and effective answers.
• Team Collaboration: Partnering with team leaders and colleagues—both online and in the office to meet team benchmarks and maintain service standards.

What We Are Looking For

• Language Skills: Native or near-native level in Flemish (verbal and written), combined with a functional, professional command of English (B2 level or above) for operational updates and team training.
• Communication Mastery: Outstanding interpersonal and writing skills, paired with a welcoming, customer-first attitude.
• Tech & Hybrid Savvy: Comfortable using computer interfaces, standard software (MS Office), and CRM platforms, alongside strong self-discipline when working from home.
• Problem-Solving Mindset: A proactive, helpful attitude focused on delivering real solutions to everyday questions.
• Adaptability: Comfortable working within a structured, rotational shift system.
• Experience: Backgrounds in customer care, call center environments, or retail sales are welcome additions, but they are not required. We prioritize drive, work ethic, and a desire to learn!

Working Hours & Shifts

• Schedule: Full-time contract, 40 hours per week (8 hours daily, 5 days weekly).
• Shift Window: Rotational shift patterns scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid model—enjoy a ideal balance with 2 to 3 days working from home each week, complemented by collaborative days in our modern Lisbon office.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month, distributed across 14 payments per year (includes extra summer and holiday pay).
• Language Allowance: A guaranteed €150 net monthly allowance for utilizing your Flemish skills.
• Performance Bonus: Up to €100 per month in KPI bonuses based on realistic quality and client satisfaction goals.
• Meal Allowance: €7 per working day (adding roughly €140–€150 net per month to your salary).
• Training: Fully salaried, structured initial training covering product catalogs and communication software.
• Career Growth: Concrete opportunities to move up into Quality Assurance, Team Leadership, or Training specialist roles.
• Relocation Support: Complete relocation assistance for candidates moving from abroad (including administrative and registration guidance) to help you get settled effortlessly in Portugal.