Dutch Speaking Customer Advisor (Hybrid)

Eco Plus Solutions AB; Sintra; Híbrido; EUR 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

€150 net/month language allowance

Up to €100/month KPI bonus

€7 daily meal voucher

14x salary per year

Resumo da oferta

Eco Plus Solutions AB in Lisbon is seeking Dutch-speaking Customer Support Advisors. No prior experience needed; fully paid onboarding provides all product and systems training.

The role combines 2–3 days remote work with on-site days, aiming to deliver outstanding support to Dutch-speaking customers. You will handle inquiries across channels, guide customers through product information, and coordinate with teams to resolve issues.

Qualificações

• Native or near-native Dutch required; English at least B2.
• Excellent written and verbal communication.
• Comfort with CRM tools and common office software.
• Self-motivated and able to work from home in a hybrid setup.
• Willingness to learn and adapt in a multilingual international team.

Responsabilidades

• Serve as primary contact for Dutch customers via phone, email, and live chat.
• Troubleshoot product questions, coordinate deliveries, and process warranty claims.
• Document interactions in CRM and monitor tickets to resolution.
• Maintain high customer satisfaction through empathetic, clear communication.
• Collaborate with supervisors and colleagues to meet service targets.

Conhecimentos

Dutch language

English proficiency (B2)

Communication skills

Tech proficiency

Hybrid work adaptability

Problem solving

Flexibility

Ferramentas

CRM tools

MS Office

Descrição da oferta de emprego

• Location: Lisbon, Portugal
• Work Style: Hybrid model (2-3 remote days each week)
• Base Pay: €1,400 gross monthly (issued 14 times annually = €19,600 total)
• Incentives & Perks: €150 net/month language allowance + up to €100/month performance bonus + €7 daily meal voucher
• Experience: No previous experience needed (includes fully salaried onboarding)

Role Overview

Ready to kick off your professional journey in one of Europe's brightest and most dynamic capitals while taking advantage of flexible work arrangements? We are looking for motivated Dutch speakers to become part of our international team in Lisbon as Customer Support Advisors.

In this position, you will represent an internationally recognized giant in household appliances and smart home tech. Your goal will be to deliver top-tier support to our Dutch-speaking clientele, answering their questions and fostering a seamless relationship with the brand.

This opportunity offers a versatile hybrid working structure (2-3 days working from home each week) combined with collaborative days in our contemporary Lisbon center, delivering a balance of flexibility and community. No prior experience is necessary - we offer complete, fully compensated training to prepare you for long-term success!

Key Responsibilities

As a Customer Support Advisor, you will act as the primary contact point for our Dutch client base. Your daily activities will focus on:

• Customer Assistance: Handling inbound inquiries from Dutch customers across phone, email, and live messaging channels with professionalism, enthusiasm, and efficiency.
• Troubleshooting & Support: Directing customers through product usage questions, delivery coordination, warranty claims, and step-by-step technical resolution for home appliances.
• Case Management: Recording and tracking service tickets within our CRM software, ensuring complete notes and staying on top of unresolved queries until completion.
• Quality & Empathy: Driving strong customer satisfaction ratings through empathetic listening, patient communication, and actionable answers.
• Team Collaboration: Working alongside supervisors and colleagues - both online and in-person to meet group operational benchmarks and maintain service standards.

What We Are Looking For

• Language Skills: Native or near-native fluency in Dutch (written and spoken), paired with a reliable, professional level of English (B2 minimum) for company communications and training modules.
• Communication Mastery: Outstanding spoken and written expression, backed by an approachable, client-oriented mindset.
• Tech & Hybrid Savvy: Comfortable multitasking across desktop applications, using standard software (MS Office), handling CRM tools, and managing your independent work effectively at home.
• Problem-Solving Mindset: A self-motivated, helpful approach to resolving customer challenges efficiently.
• Adaptability: Open to operating within an organized workspace with flexible shift schedules.
• Experience: Backgrounds in customer service, call center environments, or retail sales are welcome advantages, but they are not required. We value enthusiasm, work ethic, and eagerness to learn above all!

Working Hours & Shifts

• Schedule: Full-time employment, 40 hours weekly (8-hour workdays, 5 days per week).
• Shift Window: Rotational shift windows scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangement - enjoy maximum balance by spending 2 to 3 days working remotely from home and the remaining days on-site at our high-tech office in Lisbon.

Compensation & Benefits Package

We provide an attractive salary structure well above standard local figures, designed to support a rewarding and comfortable lifestyle in Lisbon:

• Base Salary: €1,400 gross per month, distributed 14 times per year (including extra holiday and summer installments).
• Language Allowance: A dedicated €150 net monthly bonus for applying your Dutch fluency.
• Performance Bonus: Up to €100 per month in KPI bonuses based on achievable satisfaction and service targets.
• Meal Allowance: €7 per working day (adding roughly €140-€150 net to your monthly income).
• Training: Fully paid, comprehensive initial training covering product specifications and support software.
• Career Growth: Clear avenues for internal advancement toward Quality Assurance, Team Leadership, or Operational Training roles.
• Relocation Support: Complete relocation guidance for international movers (including administrative and registration assistance) to help you set up smoothly in Portugal.