Flemish Customer Support Specialist in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Onsite work

Job summary

A dynamic international team in Lisbon is seeking a Customer Support Specialist fluent in Flemish to provide exceptional support across various channels. This role involves managing customer inquiries and enhancing satisfaction. The ideal candidate is motivated, eager to learn, and possesses strong communication skills. Competitive salary with bonuses and allowances offered.

Qualifications

• Fluent in Flemish (C2 level) required.
• 0-1 year experience in customer support preferred.
• Strong leadership, analytical, and communication skills essential.
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Responsibilities

• Provide outstanding support through multiple channels.
• Resolve issues related to customer accounts and technical support.
• Build strong client relationships through clear communication.
• Respond quickly to customer inquiries, feedback, and concerns
• Build strong, lasting client relationships through clear and effective communication
• Maintain service excellence while following company policies
• Suggest process improvements to enhance the customer experience

Skills

Fluent in Flemish (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Education

EU Citizenship or Portuguese Residency Card

Job description

Flemish Customer Support Specialist in Lisbon

About the job Flemish Customer Support Specialist in Lisbon

Take Your Career to the Next Level!

We’re seeking an enthusiastic Customer Support Specialist to join our dynamic, forward-thinking team. If you’re friendly, flexible, and thrive in a fast-paced setting, this role is a perfect match for you!

Role Overview:

As a Customer Support Specialist, you’ll manage customer inquiries through multiple channels—phone, chat, email, and social media—addressing issues related to accounts, technical support, and financial matters. Your efforts will enhance customer satisfaction and drive continuous improvements in our operations.

Key Responsibilities:

• Provide outstanding support through phone, chat, email, and social media
• Resolve issues related to account setup, verification, logins, financial matters, and technical support
• Act as a trusted advisor, particularly for clients in the sports industry
• Respond quickly to customer inquiries, feedback, and concerns
• Build strong, lasting client relationships through clear and effective communication
• Maintain service excellence while following company policies
• Suggest process improvements to enhance the customer experience

Requirements:

• Fluent in Flemish (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step in your customer support career? Apply today—we look forward to connecting with you!