Field Service Engineer RX/CT/RM

GE HealthCare; Oeiras; Presencial; EUR 35 000 - 50 000; Tempo integral

Resumo da oferta

GE HealthCare is seeking a Field Service Engineer in Oeiras, Portugal, responsible for repair and maintenance of medical equipment. The role demands a qualified Technician/Engineer with relevant experience, strong analytical skills, and a customer-oriented attitude. Key responsibilities include maintaining equipment, troubleshooting complex problems, and fulfilling all administrative tasks promptly. The position requires fluency in English and a valid driving license. The company offers an inclusive work environment, emphasizing integrity and effective communication.

Qualificações

• Qualified Technician/Engineer or equivalent professional experience in medical devices.
• Technical analytical skills.
• Ability to work independently with minimum supervision.
• Customer-oriented attitude; excellent listening and interpersonal skills.
• Fluency in English required.
• Valid driving license with active driving experience.

Responsabilidades

• Maintain all models specific to a modality in the assigned area.
• Perform system-level troubleshooting on complex problems.
• Communicate with end-users and maintain customer satisfaction.
• Assist in Account Sales visits and train others.
• Manage Warranty and PMS contract cost control.
• Complete all administration tasks on time.

Conhecimentos

Technical analytical skills

Independent working

Excellent communication skills

Customer-oriented attitude

Fluency in English

Formação académica

Qualified Technician/Engineer or equivalent professional experience

Descrição da oferta de emprego

Job Description Summary

As Field Service Engineer you will be responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. Developing and maintaining strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.

Key Responsibilities

• Maintain all models specific to a modality in the assigned area.
• Perform total system level trouble‑shooting on complex multi‑symptom problems.
• Communicate clearly with end‑users and department managers on equipment status; maintain customer satisfaction.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
• Assist in the growth and direction of business in geographic area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
• Play a leading role in complex and multifunctional rooms.
• Share best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications And Experience

• Qualified Technician/Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience.
• Technical analytical skills.
• Ability to work independently with minimum supervision, high work standards and quality.
• Customer‑oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
• Fluency in English.
• Valid driving license, active driving experience.

Desired Characteristics

• High work standards and quality.
• Shows initiative and motivation.
• Plans and organizes work effectively, self‑motivated.
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Inclusion And Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Additional Information

Relocation Assistance Provided: No