Field IT Support Lead - On-Site & Remote

Inetum; Paço de Arcos; Híbrido; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Inetum is seeking a Field Support Coordinator to oversee daily IT support operations, manage incidents, and coordinate a technical team across client sites with on-site and remote support.

You will handle escalations, schedule workloads, install OS images, troubleshoot hardware and software, and ensure high-quality service while maintaining customer satisfaction. Fluent English and a valid Portugal driving license are required, with travel between sites as needed.

Qualificações

• Strong coordination, organizational, and customer-facing communication skills.
• Fluency in English (spoken and written).
• Ability to work autonomously and under pressure.
• Valid driving license in Portugal and willingness to travel between customer sites.

Responsabilidades

• Coordinate the team's daily activities, incidents, and service requests, ensuring efficient task allocation and resolution.
• Act as the primary point of contact for operational escalations and customer communications.
• Manage team planning, including holidays, absences, and workload distribution.
• Provide on-site and remote IT support to end users, according to business and customer needs.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Install and deploy operating system images on PCs and laptops.
• Perform network patching activities within data cabinets and support printer-related issues.
• Support and troubleshoot Windows and macOS operating systems.
• Update and maintain ticketing systems with detailed information regarding actions performed and resolutions provided.
• Work independently in high-pressure environments while maintaining service quality and customer satisfaction.
• Monitor ticket progress and ensure timely responses and resolutions in line with service expectations.

Conhecimentos

Customer-facing communication

Coordination

Autonomy

English fluency

Travel availability

Driving license

Windows

macOS

Formação académica

ITIL certification advantage

Ferramentas

Windows OS

macOS

Descrição da oferta de emprego

Inetum is seeking a Field Support Coordinator to oversee daily IT support operations, manage incidents, and coordinate a technical team across client sites with on-site and remote support.

You will handle escalations, schedule workloads, install OS images, troubleshoot hardware and software, and ensure high-quality service while maintaining customer satisfaction. Fluent English and a valid Portugal driving license are required, with travel between sites as needed.