Field IT Support Lead - On-Site & Remote

Inetum

Paço de Arcos

Híbrido

EUR 32 000 - 52 000

Tempo integral

Há 5 dias
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Resumo da oferta

Inetum is seeking a Field Support Coordinator to oversee daily IT support operations, manage incidents, and coordinate a technical team across client sites with on-site and remote support.

You will handle escalations, schedule workloads, install OS images, troubleshoot hardware and software, and ensure high-quality service while maintaining customer satisfaction. Fluent English and a valid Portugal driving license are required, with travel between sites as needed.

Qualificações

  • Strong coordination, organizational, and customer-facing communication skills.
  • Fluency in English (spoken and written).
  • Ability to work autonomously and under pressure.
  • Valid driving license in Portugal and willingness to travel between customer sites.

Responsabilidades

  • Coordinate the team's daily activities, incidents, and service requests, ensuring efficient task allocation and resolution.
  • Act as the primary point of contact for operational escalations and customer communications.
  • Manage team planning, including holidays, absences, and workload distribution.
  • Provide on-site and remote IT support to end users, according to business and customer needs.
  • Troubleshoot and resolve hardware, software, and peripheral issues.
  • Install and deploy operating system images on PCs and laptops.
  • Perform network patching activities within data cabinets and support printer-related issues.
  • Support and troubleshoot Windows and macOS operating systems.
  • Update and maintain ticketing systems with detailed information regarding actions performed and resolutions provided.
  • Work independently in high-pressure environments while maintaining service quality and customer satisfaction.
  • Monitor ticket progress and ensure timely responses and resolutions in line with service expectations.

Conhecimentos

Customer-facing communication
Coordination
Autonomy
English fluency
Travel availability
Driving license
Windows
macOS

Formação académica

ITIL certification advantage

Ferramentas

Windows OS
macOS

Descrição da oferta de emprego

Inetum is seeking a Field Support Coordinator to oversee daily IT support operations, manage incidents, and coordinate a technical team across client sites with on-site and remote support.

You will handle escalations, schedule workloads, install OS images, troubleshoot hardware and software, and ensure high-quality service while maintaining customer satisfaction. Fluent English and a valid Portugal driving license are required, with travel between sites as needed.

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