F&B Concierge

Discovery Land Company; Faro; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work-Family Culture

Global Career Opportunities

Competitive Salaries

Development Programs

Medical Insurance

Meal Allowance

Staff Restaurant

Staff accommodation

Resumo da oferta

Discovery Land Company is seeking an F&B Concierge in Comporta, Portugal. The role focuses on welcoming guests, managing dining reservations, coordinating special requests, and supporting seamless operation across our F&B outlets.

You will ensure personalized recommendations, strong communication with the F&B team, and hospitality excellence to create memorable dining experiences for members and guests.

Qualificações

• Experience in hospitality or club/resort environments is preferred.
• Strong communication and guest-handling skills.
• Ability to manage multiple dining-related tasks and requests.

Responsabilidades

• Manage reservations for club restaurants, private dining and events.
• Prepare, manage and monitor all BEOs for F&B services.
• Handle daily restaurant reservations and proactively contact members for bookings.
• Coordinate with restaurant managers and chefs to fulfill guest requests.
• Maintain knowledge of hotel F&B outlets, menus, wine lists and seasonal offerings.
• Manage special requests including celebrations, dietary restrictions and VIP amenities.
• Monitor member satisfaction and resolve dining-related concerns.
• Collaborate with Member Service and Experience teams for seamless guest experiences.
• Maintain accurate reservation records and member preferences in PMS.
• Support planning of private events and exclusive culinary experiences.
• Ensure compliance with club standards and health and safety regulations.

Conhecimentos

Reservation management

Customer service

Hospitality

BEO coordination

Descrição da oferta de emprego

F&B Concierge

Location: Comporta, Portugal

Contract type: Full time

We are looking for a talented F&B Concierge to join our team! In this role, you'll welcome members and guests, manage dining reservations, coordinate special requests, and support the smooth operation of our food and beverage outlets. You'll provide personalized recommendations, ensure seamless communication between guests and the F&B team, and help create memorable dining experiences.

Your goal is to deliver warm, attentive service while exceeding our members' and guests' expectations at every opportunity.

What you will do?

• Manage reservations for club restaurants, private dining, special culinary events and events;
• Prepare, manage, and monitor all Banquet Event Orders (BEOs) related to Food & Beverage services;
• Manage daily restaurant reservations, proactively contact members to arrange bookings across the property's dining venues, and maintain accurate tracking of all members' culinary and dining experiences;
• Coordinate with restaurant managers and chefs to accommodate guest requests and ensure outstanding service;
• Maintain up-to-date knowledge of all hotel F&B outlets, menus, promotions, wine lists, and seasonal offerings;
• Handle special requests, including celebrations, dietary restrictions, allergies, VIP amenities, and customized dining experiences;
• Monitor member satisfaction and proactively resolve any dining-related concerns or service recovery opportunities;
• Collaborate closely with Member Service and Experience Team, and other departments to deliver seamless guest experiences;
• Maintain accurate reservation records and members preferences using the hotel's property management and reservation systems;
• Support the planning and coordination of private events, special dinners, and exclusive culinary experiences;
• Ensure compliance withclub standards, health and safety regulations, and brand service guidelines;

What we offer

• Work-Family Culture
• Global Career Opportunities
• Competitive Salarys
• Development Programs
• Medical Insurance
• Meal Allowance
• Staff Restaurant
• Staff Events and Staff accommodation if you are not local.

If you have what it takes and want to build a career, this is the place for you