English Outbound Sales Specialist

Eleven-11 Group LTD; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Eleven-11 Group LTD in Lisbon is seeking an English Sales & Customer Support Specialist to drive outbound sales and provide high-quality customer support. You will be responsible for cold calling, lead generation, and converting prospects into qualified opportunities.

The role requires strong English communication (C1) and proven outbound sales experience, with a focus on meeting sales targets and using CRM tools to manage leads and opportunities.

Qualificações

• Based in Lisbon with legal right to work in Portugal.
• Minimum English level C1 with clear communication.
• Must have proven outbound sales experience including lead generation.

Responsabilidades

• Make outbound calls to prospective and existing customers.
• Contact leads and identify sales opportunities.
• Conduct lead generation and prospecting activities.
• Understand customer needs and present products or services.
• Follow up with prospects via phone and other channels.
• Qualify leads and progress them through the sales funnel.
• Handle customer questions professionally with a sales focus.
• Identify upsell/cross-sell opportunities where appropriate.
• Build and maintain relationships with customers and prospects.
• Meet individual and team sales, conversion and productivity targets.
• Update customer and lead data in CRM/system.
• Follow established sales processes and compliance.
• Collaborate with the wider sales and customer support team.

Conhecimentos

Outbound sales

Lead generation

Prospecting

Cold calling

CRM usage

Excellent spoken English

Ferramentas

CRM software

Descrição da oferta de emprego

Key Responsibilities

Location: Lisbon, Portugal

Work Model: On-site

Start Date: 28 September 2026

Employment Type: Full-time

About the Opportunity

We are looking for a results-driven English-speaking Sales & Customer Support Specialist to join a dynamic team in Lisbon.

This role is ideal for a professional who combines strong English communication skills with genuine outbound sales experience, including cold calling, lead generation, prospecting and converting potential customers into qualified opportunities.

Key Responsibilities

As an English Sales & Customer Support Specialist, you will be responsible for:

• Making outbound calls to prospective and existing customers.
• Contacting leads and identifying potential sales opportunities.
• Conducting effective lead generation and prospecting activities.
• Understanding customer needs and presenting appropriate products or services.
• Following up with prospects through phone and other communication channels.
• Qualifying leads and progressing them through the sales funnel.
• Handling customer questions professionally while maintaining a strong sales focus.
• Identifying upselling and cross-selling opportunities where appropriate.
• Building and maintaining positive relationships with customers and prospects.
• Meeting individual and team sales, conversion and productivity targets.
• Accurately updating customer and lead information in the relevant CRM/system.
• Following established sales processes, quality standards and compliance requirements.
• Working collaboratively with the wider sales and customer support team.

Non-Negotiable Requirements1. Must Already Be Based in Lisbon

• Only candidates currently residing in Lisbon will be considered.
• This position is NOT open to relocation candidates.
• Candidates currently living outside Lisbon should not apply.

2. English – Minimum C1 Level

• Minimum English level: C1.
• Candidates must be able to communicate confidently and naturally in English, both verbally and in writing.
• Only slight/non-significant accents will be considered, as clear verbal communication is essential for the role.
• English proficiency will be verified during the recruitment interview.
• Candidates must be comfortable conducting professional conversations and outbound sales calls in English.

3. Mandatory Outbound Sales Experience

Candidates must have previous professional experience in outbound sales, such as:

• Outbound calling
• Cold calling
• Lead generation
• Tele-sales
• Business development
• Appointment setting
• Sales prospecting
• Customer acquisition
• Inside sales
• Telesales

Important: General customer service experience alone is not sufficient.

The following backgrounds will not be considered as relevant sales experience for this position:

• Retail/shop assistant experience without outbound sales
• Store-based sales only
• Inbound customer service only
• Customer support without outbound sales responsibilities
• Reception/front-desk experience without sales
• Administrative experience without sales/lead-generation responsibilities

Candidates must be able to demonstrate that they have actively contacted prospects/leads and generated sales opportunities through outbound communication.

4. Right to Work in Portugal

For non-EU candidates:

• A valid Portuguese Residence Card must already be in hand at the time of application.
• Candidates who are still waiting for their residence permit/card will not be considered.
• Candidates without the required legal right to work in Portugal will not be eligible.

EU/EEA candidates must also have the appropriate documentation/right to work in Portugal.

5. Availability to Start

• Mandatory start date: 28 September 2026.
• Candidates must be available to start on this date.

Candidate Profile

We are looking for someone who is:

• Confident and persuasive on the phone.
• Comfortable making a high volume of outbound calls.
• Target-oriented and motivated by achieving sales results.
• Proactive and comfortable approaching potential customers.
• A strong communicator with excellent spoken English.
• Customer-focused while maintaining a clear commercial mindset.
• Resilient and able to handle objections and rejection professionally.
• Organized and able to manage multiple leads and follow-ups.
• Comfortable working with CRM systems and sales tools.
• Able to work effectively in a target-driven environment.

What We Are Looking For

The ideal candidate should be able to demonstrate:

C1 English + Outbound Sales + Lead Generation + Lisbon-based + Legal Right to Work + Immediate Availability

All of these requirements are essential for consideration.

Recruitment Process

Candidates will be assessed during the recruitment process, including:

• CV screening
• English-language assessment/interview
• Verification of previous outbound sales experience
• Discussion of lead generation, cold calling and sales performance
• Verification of location in Lisbon
• Verification of right-to-work documentation for non-EU candidates
• Confirmation of availability for the 28 September 2026 start date