English customer and technical support

Francisco CI; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Francisco CI is seeking a Customer Support Specialist to join an international team supporting consumers and business users of a cutting-edge AI platform. You will combine customer service with technical troubleshooting to help users navigate the AI products.

Responsibilities include resolving technical issues, assisting with billing queries, and guiding customers on platform usage. Fluency in English and ability to operate in a fast-paced environment are essential.

Qualificações

• Experience in Tech Support or Technical Customer Support.
• Tech-savvy mindset with curiosity about new technologies.
• Interest in AI and emerging technologies is a strong plus.
• Excellent written and verbal communication, problem-solving skills.
• Customer-focused attitude and ability to handle multiple queries efficiently.

Responsabilidades

• Provide professional and efficient support across multiple channels.
• Troubleshoot and resolve technical and account-related issues.
• Support customers with billing and invoicing queries.
• Assist with account access and login issues.
• Guide, support and train customers on how to use the platform and its products.
• Deliver timely, accurate and useful responses.
• Maintain high-quality customer experience while meeting performance targets.

Conhecimentos

Tech Support Experience

Tech-savvy

AI interest

Communication skills

Customer-centric

Multitasking in fast-paced environment

Descrição da oferta de emprego

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets. With a strong global footprint and a reputation for operational excellence, we combine innovation, technology, and people-focused service to create meaningful customer interactions. Our success is built on a diverse, inclusive, and collaborative workplace where talented professionals can develop their careers in an international environment.

Customer Support Specialist | AI & Technology

Are you passionate about technology and AI?

Would you like to join an innovative environment at the forefront of AI research and deployment?

We are looking for a Customer Support Specialist to join an international team supporting consumers and business users of a cutting-edge AI platform.

In this role, you’ll combine your customer service and technical troubleshooting skills to help users get the most out of innovative AI products.

What you’ll be doing

• Provide professional and efficient support across multiple channels
• Troubleshoot and resolve technical and account-related issues
• Support customers with billing and invoicing queries
• Assist with account access and login issues
• Guide, support and train customers on how to use the platform and its products
• Provide timely, accurate and useful responses
• Deliver an exceptional customer experience while meeting quality and performance targets

What we’re looking for

• Previous experience in Tech Support, Technical Customer Support or a similar environment
• A tech-savvy mindset and genuine curiosity about new technologies
• Interest in AI and emerging technologies is a strong plus
• Excellent communication and problem-solving skills
• Customer-focused attitude and ability to handle multiple queries efficiently
• Comfortable working in a fast-paced, international environment
• Fluent English

Why join?

You’ll have the opportunity to work alongside a team supporting users of one of the most exciting technologies in the AI space, gaining hands-on exposure to innovative products and a rapidly evolving environment.

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal.

By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.

Skills: artificial intelligence,technical support,english,tech savy