Elevate Your Career: Customer Support Specialist

CBT; Lisboa; Presencial; EUR 16 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly base €1,400

Language bonus €150/month

Performance bonus up to €100/month

Resumo da oferta

CBT in Lisbon is seeking a German-speaking Customer Support Specialist to join our on-site team at Sete Rios. You will represent a premium coffee brand, assisting customers by phone, email and chat, guiding them through product setup, usage, and troubleshooting while maintaining a calm, professional demeanor.

You will manage orders, subscriptions, and delivery logistics, coordinate with technical teams, and ensure a seamless, brand-approved experience.

Qualificações

• Native/Fluent German (C1/C2) required.
• Good English (B1+) for team communication.
• Calm, empathetic and solution-oriented mindset.
• Bonus: experience in e-commerce or customer service.

Responsabilidades

• Assist customers in German via phone, email, and chat with machine setup, usage, and troubleshooting.
• Manage orders, subscriptions, and delivery logistics for a seamless experience.
• Coordinate with technical teams to provide swift, accurate solutions.
• Build rapport to reflect the brand's premium reputation in every interaction.

Conhecimentos

German language

Customer support

Multichannel support

Empathy

Ferramentas

CRM systems

Descrição da oferta de emprego

Location: Sete Rios, Lisbon (On-site)

Start Date:Immediately

Schedule: Mon–Fri, 08:00 – 16:00 (No nights, no weekends)

Are you tired of high-pressure call centers? Do you value quality over quantity?

We are looking for a German-speaking Customer Support Specialist to join a world-renowned premium lifestyle brand. You won't just be answering phones; you will be acting as a brand ambassador for customers who love their coffee as much as you love providing an excellent service experience.

Why This Role Is Different:

• Quality First: We focus on premium service, not high-pressure KPIs or call volumes.
• The Atmosphere: Work in a calm, structured environment where the customer experience is the priority.
• Work-Life Harmony: With a consistent Monday-to-Friday, 08:00–16:00 schedule, you'll have your evenings and weekends free to enjoy the Lisbon lifestyle.
• The Product: You'll be supporting a brand that customers genuinely love—premium coffee machines and subscriptions that brighten their day.

Your Daily Impact:

• Be the Expert: Assist customers in German via phone, email, and chat with machine setup, usage, and troubleshooting.
• Manage the Journey: Oversee orders, subscriptions, and delivery logistics, ensuring a seamless experience.
• Problem Solve: Coordinate with technical teams to provide swift, accurate solutions.
• Connect: Build rapport with customers, ensuring every interaction reflects the brand's premium reputation.

What We're Looking For:

• Language Skills: Native/Fluent German (C1/C2) is essential. Good English (B1+) for team communication.
• Mindset: You are calm, empathetic, and solution-oriented. You find satisfaction in helping others.
• Attention to Detail: You enjoy working with structured systems and accurate documentation.
• Bonus Points: Previous experience in e-commerce or customer service is great, but your attitude matters most to us.

The Total Compensation Package:

• Monthly Base: €1,400
• Language Bonus: €150/month
• Performance Bonus: Up to €100/month
• Security: A stable, long-term project with a global brand.
• Growth: Comprehensive training on high-end products and professional systems.

Ready to start a new chapter in Lisbon?

We aren't just looking for a specialist; we're looking for someone who wants to take pride in their work. If you value a professional, balanced, and premium environment, we want to hear from you.