Dynamics 365 Senior Functional Consultant

Decskill; Porto; Híbrido; EUR 42 000 - 68 000; Tempo integral

Resumo da oferta

A Decskill procura um Consultor Funcional Sênior de Dynamics 365 para um projeto com modelo híbrido. O candidato liderará o design funcional de soluções, conduzirá análises detalhadas e facilitará workshops com stakeholders chave.

É requisito ter licenciatura em Engenharia de Computação ou Sistemas de Informação, 4+ anos de experiência em projetos Dynamics 365 CRM e fluência em Português e Inglês. Certificações Dynamics são desejáveis; a empresa oferece crescimento profissional e contexto

Qualificações

• Graduação em Engenharia de Computação, Sistemas de Informação ou área relacionada.
• Experiência de 4+ anos em funções similares com implementação de Dynamics 365 CRM.
• Conhecimento sólido de Dynamics 365 Customer Engagement (Sales e Customer Service).
• Capacidade de liderar iniciativas funcionais e trabalhar autonomamente com várias áreas de negócio.
• Fluência em Português e Inglês; o Português é essencial.

Responsabilidades

• Liderar o design funcional de soluções Dynamics 365 alinhadas com objetivos de transformação.
• Conduzir análises funcionais detalhadas e facilitar workshops com stakeholders.
• Produzir Documentos de Design Funcional de alto nível seguindo melhores práticas do Dynamics 365.
• Conduzir configuração e personalização avançadas com foco em escalabilidade e performance.
• Garantir colaboração entre equipas funcionais e técnicas durante a implementação.
• Liderar testes funcionais e UAT, assegurando atendimento aos requisitos de negócio.
• Preparar planos de teste, guias de utilizadores e materiais de formação.
• Mentorar consultores funcionais juniores e apoiar a equipa.

Conhecimentos

Dynamics 365 CRM

Liderança de iniciativas funcionais

Inglês fluente

Gestão de stakeholders

Formação académica

Bacharelado em Engenharia de Computação/Sistemas de Informação

Ferramentas

Dynamics 365 Customer Engagement

Descrição da oferta de emprego

Descrição do cargo

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We would like to meet a Dynamics 365 Senior Functional Consultant for a project with a hybrid working model.

Key Responsibilities

• Lead the functional design of complex Dynamics 365 solutions aligned with business requirements and transformation goals.
• Conduct detailed functional analysis and facilitate workshops with business stakeholders to gather and validate requirements.
• Produce high-level Functional Design Documents following Dynamics 365 best practices.
• Lead advanced configuration and customization of Dynamics 365 solutions, with a strong focus on scalability and performance.
• Ensure effective collaboration between functional and technical teams throughout implementation.
• Lead functional testing and User Acceptance Testing (UAT), ensuring all business requirements are met.
• Prepare test plans, user guides, and training materials for key users and operational teams.
• Identify and implement continuous improvement initiatives across internal processes and functional methodologies.
• Mentor and support junior functional consultants within the team.

Must-Have Requirements

• Bachelor's degree in Computer Engineering, Information Systems, or a related field.
• 4+ years of experience in similar roles, with a strong track record of Dynamics 365 CRM implementation projects.
• Strong knowledge of Dynamics 365 Customer Engagement, particularly Sales and Customer Service.
• Ability to lead functional initiatives and work autonomously with different business areas.
• Fluent Portuguese and English — Portuguese is essential for this role.

Nice to Have

• Experience with Dynamics 365 Customer Insights (Journeys).
• Microsoft Dynamics 365 certifications.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.