Customer Service Representative Dutch-Speaking

Innopath Consulting Lda; Porto; Presencial; EUR 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Food allowance

On-site in Porto

International environment

Accommodation support

Resumo da oferta

Concentrix in Porto, Portugal is seeking a Dutch-speaking Customer Service Representative to deliver professional support in Dutch and English for healthcare and medical devices. This on-site role emphasizes empathy, active listening, and accurate information handling to resolve customer inquiries with care.

You will work in a multilingual environment, supporting multiple markets as needed, with a focus on excellent service and problem solving in a fast-paced setting.

Qualificações

• Fluent written and spoken Dutch is required.
• C1 level English proficiency is required.
• Strong communication and customer service skills are essential.
• Excellent attention to detail and strong organizational abilities are expected.

Responsabilidades

• Provide professional customer support in Dutch and English.
• Assist customers with questions and concerns related to healthcare and medical devices.
• Explain information clearly and concisely to customers.
• Listen to understand individual needs and tailor guidance accordingly.
• Offer supportive guidance throughout each interaction.
• Process and retain relevant information accurately in the system.
• Manage and prioritize customer cases effectively, ensuring timely resolutions.
• Handle complex or sensitive situations with professionalism and composure.
• Maintain an empathetic, customer-focused approach across markets.

Conhecimentos

Dutch fluency

English proficiency (C1)

Communication skills

Customer service mindset

Attention to detail

Organizational skills

Empathy

Active listening

Descrição da oferta de emprego

Job Overview

Are you fluent in Dutch and English, passionate about helping people, and interested in developing your career in an international customer support environment? We are looking for a Dutch-Speaking Customer Service Representative to join Concentrix in Porto, Portugal. In this on-site role, you will provide professional assistance to customers while supporting services connected to healthcare and medical devices. This opportunity is ideal for someone who combines strong communication skills with empathy, attention to detail, and a calm, solution-oriented approach to customer concerns.

What We Offer

• Welcome bonus available for eligible Dutch-speaking candidates, according to the applicable employment conditions.


• Food allowance provided.


• On-site position in Porto, Portugal.


• International and multicultural working environment.


• Opportunity to gain experience in customer support related to healthcare and medical devices.


• Opportunity to further develop your communication and problem-solving abilities.


• Experience in a role where empathy, active listening, and customer care are highly valued.


• Opportunity to strengthen organizational and information-management skills.


• Shared accommodation may be available for eligible candidates relocating from outside Portugal, according to the applicable conditions.

Please note that flight tickets are not included as part of the relocation arrangements.

Key Responsibilities

As part of the customer support team, you will assist customers in Dutch and English, making sure that their enquiries are handled accurately, professionally, and with care.

• Provide professional customer support in Dutch and English.


• Assist customers with questions and concerns related to the supported products and services.


• Explain information clearly and in an easy-to-understand way.


• Listen carefully to customers to understand their individual needs.


• Offer appropriate guidance and support throughout each interaction.


• Process and retain relevant information accurately.


• Manage and prioritize customer cases effectively.


• Handle complex or sensitive situations with professionalism and composure.


• Maintain an empathetic and customer-focused approach.


• Support customers across multiple markets when required.

Requirements

• Fluent written and spoken Dutch.


• C1 level English proficiency.


• Ability to support more than one market when required.


• Strong communication and customer service skills.


• Ability to manage and retain significant amounts of information.


• Good problem-solving and prioritization abilities.


• Strong organizational skills and attention to detail.


• Ability to remain calm and effective in challenging situations.


• Professional approach when dealing with disputes or emergency situations.


• Strong active listening and empathy skills.


• Knowledge of diabetes or medical devices is considered an advantage.


• Previous experience in healthcare or technical support is beneficial.

Working Conditions

• On-site position in Porto, Portugal.


• Rotational schedule from Monday to Sunday.


• 24/7 operational environment.


• Two rotational days off per week.


• Occasional night shifts between 22:00 and 07:00 may be required.


• Candidates should be comfortable working flexible and rotational schedules.


• Shared accommodation may be available for eligible candidates relocating from outside Portugal.


• Flight tickets are not included in the relocation arrangements.

Ready to Make a Difference Through Customer Support?

If you speak Dutch and English, enjoy helping others, and want to use your communication and problem-solving skills in a role connected to healthcare and medical technology, this could be an excellent next step in your career.

Join an international team in Porto, gain valuable experience in customer support, and help deliver professional and empathetic assistance to customers every day.